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BMW
- Automotive
- Palm Springs, CA
About this business
Location details
3737 E Palm Canyon Dr, Palm Springs, CA, 92264, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Took my car in August for the end of warranty cycle and then with used to deal with it. Had to take it in September. Went in to have oil changed and they would not change it because there was not enough time between appointments rescheduled appointment then went in again and this time they wouldn't change the oil because there wasn't enough miles on the vehicle. Everything about the operation is extremely slow slow to check in and see an advisor slow to get a rental car slow to get your car washed it took 45 minutes to have ... read more
Business response:
Karan, Thank you for your feedback and brining to our attention the details of your negative experience at BMW Palm Springs. Please know that we are a dealership that strives to provide exceptional customer service to all of our customers and we sincerely apologize this was not reflected to you during your visits. Contact us directly at (760) 699-2500 to further discuss towards a resolution and assure your next visit is 5-star worthy, like it should be. Thanks again for bringing this to our attention.
I arrived at the appointed time. A couple came after me but was served before me and this required me to wait an extra 30 minutes. I understand how unimportant I am to the service department
Business response:
tsizem, Please know that you and your time are very important to us and we are disappointed this was not reflected to you during your time of visit. We would like to work towards a resolution for this so please contact us at (760) 324-7071 for further discussion. -Service Department, BMW Palm Springs.
Car promised to be ready at end of day . It was not. Second time in a row this has happened. Had to wait a half hour after appointment time to see my service agent. They should have known in a.m. they had overbooked
Warning! Do not turn your lease in at BMW of Palm Springs. It will cost you time and money! This is my third and last lease with BMW of Palm Springs. Ron Biggs, Sales Manager, treated me like a third class citizen. I had a scheduled appointment and he was late, did not make eye contact, was surely and did not shake my hand or offer a greeting. He empted the CD and tossed it on the passenger seat. No respect for my property! Most of the inspection consisted of him feeling by hand all door, hood and trunk seams. I asked what h... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,813 reviews.
When is BMW open?
BMW is closed now. It will open at 7:30 a.m.