This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Santa Ana, CA
About this business
Location details
1500 Auto Mall Dr, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Wow, Great Services! It's super fast services I have..." Wow, Great Services! It's super fast services I have never seen before! Amazing, just 2 hours I drove out a new car! I appreciate that and thank you Crevier BMW so much! Hope to deal with you again! ;-)
Business response:
Thank you for the kind review! It was a pleasure to work with you. Congrats on your new ride!
"Mark is the best!!! Kept me informed all the way. Lived..." Mark is the best!!! Kept me informed all the way. Lived up to what he promised. Very knowledgeable and great customer service. Would recommend Mark anyday
Business response:
Thank you so much for your great feedback for Mark. We really appreciate your recommendation. If there is anything else we can do to be of assistance, please do not hesitate to reach out and let our team know. We are here to help you!
"Very professional service and staff. My service adviser,..." Very professional service and staff. My service adviser, Sonny Mendonca, goes the extra mile to make sure that my car's service needs are met. Hector Diaz, always greets me with a smile as I drive up to have my car serviced.
Business response:
Thank you for your great feedback in regards to working with Sonny and Hector for any services for your vehicle. If there is anything else we can help with, please let us know. We look forward to providing any future assistance.
"We made a rough agreement on the phone and we just..." We made a rough agreement on the phone and we just finished the transaction smoothly That’s all. You hey did not offer as much for my car as another dealer but to avoid haggling I accepted
Business response:
We appreciate your overall positive feedback. Thank you for sharing and please have a great day!
"Excellent Service every time I see Mark Caudillo at BMW..." Excellent Service every time I see Mark Caudillo at BMW CREVIER. He truly represent the service department very well. Very professional, prompt, direct and great personality.
Business response:
Thank you so much for your great feedback for Mark! We are so glad to know our team members have been so helpful. Let us know if we can be of assistance with anything else. Our team is here to help!
"I feel safe and confident with the work the service..." I feel safe and confident with the work the service department performers on my car. Great service, excellent loaner cars and willing to help make it affordable.
Business response:
Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.
"Ralph Perez was very professional and l was fully..." Ralph Perez was very professional and l was fully satisfied. All work and recommended service was explained in detail. Will recommend Crevier to my friends !!!
Business response:
Thank you for the great review, Bo. We will be sure to thank Ralph for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.
"Everyone are good and doing their job fine, they only one..." Everyone are good and doing their job fine, they only one I didn’t like was finance lady. As soon as she couldn’t sell me insurance, she became unpleasant and rude.
Business response:
Hello, We are sorry to hear about your disappointment with any customer service that was not to your standards. Given the opportunity, we would like to speak with you about your experience. Please email us at Sales@Crevierbmw.com. Thank you, Our Customer Service Management Team Crevier BMW Sales@Crevierbmw.com
"Amazing Every time" This review applies to the Service Department. I have driven BMW's for 14 years now and I usually get them serviced at the same dealer. I believe when you bring your vehicle to a dealer for service, you have to build a relationship with everyone from the greeters, advisors, tech and dealer. Honesty and Customer Service is at the forefront when you are trusting someone with your baby. Unfortunately that relationship turned sour and lead me to CREVier. I popped in due to a Service Engine Light and an annoy... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,184 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.