BMW

4.5

Automotive
Pleasanton, CA

About this business

Automotive Auto Repair Car Dealers Tires

Location details

4350 Rosewood Dr, Pleasanton, CA, 94588, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 8:00 p.m.
Sat	9:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 6:00 p.m.

4.52,126 reviews

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Keith Dahlen

5 years ago

We recently purchased a used vehicle from EB BMW and immediately took it to our family shop to make sure oils were fresh and clean. The shop pulled out an air filter that was as dark as the black rubber trim. Oil was dark and didn't appear to be near fresh. We ran another Carfax and found a service was done within the last 2 weeks but there were no details listed as to what services were performed. The texts from the dealership accused our shop of trying to upsell us even though we were watching the entire service being done... read more

Business response:

Hello Keith Dahlen, We just want to make sure since you have been in contact with us to resolve your issues that if you need anything else, you can reach back out to our manager, Sunny Khan at 925-463-2555. Thanks so much!

Ken Dyer

Recommended

5 years ago

Nice to have BMW in town. Made an appointment but ending up waiting over an hour for service advisor anyway. Such is service these days. I suspect COVID may be causing the slower service. I never did get a response from text messages nor follow up at the end. My car was delivered the next day repaired again, can’t avoid the shop more than 6 months with a BMW. So service is ok. I will not repeat BMW my next car will be a Tesla.

Business response:

Hi Ken Dyer, We know you have been in contact with our service manager to address all of your concerns. We appreciate your input and please let us know if there is anything else you need!

David Hill

5 years ago

I had a 1:40pm appointment for a very simple car inspection. I was told it would take approximately 1 hour. 2 1/2 hours later no one gave me an update so I ask the person who was the cashier- he said he would check on my car (this was about 4:10). He never got back to me - frustrated I went to the cashier at about 5:20 - same guy I ask earlier to check on my car status and I ask him again to find out what is taking so long. The cashier call the shop to find out how much longer and the mechanic had finish my car and the paper... read more

Business response:

Hello David Hill, We are sorry your experience was not what you expected and we would like to address it with you directly. We take reviews seriously and if there is something we missed the mark on we want to find out where we went wrong to fix it. Please reach out directly to Josh Presinal, our service manager, at 925-251-7016. Thank you.

Karen Sugihara

5 years ago

I would NEVER entrust my vehicle to them ever again. After my car was broken into in August of 2019, I brought my car in to East Bay BMW for repairs. My insurance company paid over $8k to East Bay BMW to repair my vehicle. Six months later the repairs are not completed (see attached photo) and Kevin Rego can’t give me any idea of when the repairs will be completed! They were paid in full and have no incentive to complete the repairs. Avoid this dealer and take your car elsewhere.

Pamela Shanks Divoky

5 years ago

Looking to buy, came by your lot this afternoon; no acknowledgement so no sale. I’ll still buying German, just not yours.

Business response:

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to our General Sales Manager, Joe Pagano at 925-251-7048. We look forward to hearing from you soon.

Dave Cameron

6 years ago

Alam Suner

7 years ago

Unacceptable unprofessional dont waste your time here I didnt except this dealership to be so bad like others I think it's worse especially coming from other dealerships I've seen better service and better managers unfortunately you wont find them here I highly recommend looking for other dealerships.

Business response:

Hello Alam, We are sorry to read your review regarding your employment here at East Bay BMW. We do pride ourselves on being a member of the Hendrick Automotive Group and as you learned in orientation we do have rules that we expect all team members to follow no matter their position. EVERY single team member here is critical and important to the entire operation of our business. We have high expectations to fulfill our duties and make sure our clients are taken care of as well as our team members. It is all a part of being o... read more

John Meier

7 years ago

There is no follow up with the sales team. They don't negotiate well. They waste so much time on back and forth on the price that eventually you just walk away. They are not aggressive with thier offers and price sales. Basically, take it or leave it. If you are an old customer, they will take care of you. If you are new they don't care. Unfortunately, sometimes your new customers could end up being your long term old customers. This used to be a good dealership, but now that they think they are great they don't care or go t... read more

Business response:

Hi John, we’re sorry to hear your experience at East Bay BMW did not meet or exceed your expectations. We genuinely apologise. We definitely want our new clients to feel just as appreciated as our long term clients. We also are competitive in our pricing because we know how our market is. We would like a future opportunity to earn your business. In the meantime you are more than welcome to reach out to our General Sales Manager-Joe Pagano directly. Thanks for your review and best to you! 925-463-2555.