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BMW
- Automotive
- Fort Lauderdale, FL
About this business
Location details
14800 Sheridan St, Fort Lauderdale, FL, 33331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
"Incorrect Diagnostic" My wife took the car because it was making a squealing noise. She came back with an estimate of repairs citing engine belt replacement and oil leaking and a total over $1K. Replaced the belt just to please my wife. I kept the belt taken out just to prove that it is still in excellent condition. There was NO oil leak. Replaced two belt tensioners that were causing the squealing noise. Total bill parts and labor: $285.00.
Business response:
Your low star rating concerns us. We would like to know more about your experience, and what we could have done to make it better. At your convenience, please contact our Service Manager Darrell Walden at (954) 620-5060. He is expecting your call.
"Before of these scammers!!!!!" I was lured in under the lie that they would pay off my last four payments lease payments on my 7 series when in fact they roled in to my new lease without telling me. They are scammers. Acpid this dealership Edward S Wagner MD
Business response:
Edward, We're so sorry to hear that your enthusiasm towards our dealership in particular has dwindled and not met your utmost satisfaction. We would like to hear more details about your specific situation in order to make this right for you. Your situation is not up to our typical luxury standards. Please provide us with your contact information so that we can reach out to you. Thank you. Carolina Lopez - Marketing Coordinator
"Poor Customer service" Worst experience ever! Dominic could not be bothered with me after hearing, I didn't have a BMW lease & had 6 mos left with VW.
Business response:
We're so sorry to hear that your enthusiasm towards The Ultimate Driving Machine and our dealership in particular has dwindled and not met your utmost satisfaction. We would like to hear more details about your specific situation. Please provide us with your contact information so that we can reach out to you. Carolina Lopez -Marketing Coordinator
"My wife took the car to the dealer for an alignment. She..." My wife took the car to the dealer for an alignment. She was manipulated into buying four new tires for a vehicle that was bought in March 2012 and has 31,000 miles. The problem is that my wife paid with my credit card without authorization. The dealer charge $2120 to my credit card account without consulting with me. It seems to be that's only logical to call the card owner, particular when dealing with this amount of money. I'll NEVER visit this dealer for servi... read more
"I need a key for my E39 I brought 3 prof of ownership of..." I need a key for my E39 I brought 3 prof of ownership of my BMW and they couldn't help me. They just lost a customer. Thank you
"Tania who answers the phone is very rude. I have been..." Tania who answers the phone is very rude. I have been scamed 3 times by the service department. They gave me false quotes and they didn't fix the problem. Also you can not trust the techs w/ your car. My car was driven for 20 miles while it was supposed to be serviced for a broken mirror.
"All of the service advisors are traineed to rub customers..." All of the service advisors are traineed to rub customers with check engeen soon sign . My car has the light on and they told me it will cost $1500.00to fix . Then after 4 days later the light gos on again . I went back and they told me this is something else and cost another $540.00 all of that in this month . I am tired of there dishonesty They have been trained to keep selling services that ur car don't need . My car is 2007 BMW x3 and I only have 67,000 Miles... read more
"I was to purchase a BMW X5 from this dealer. The salesman..." I was to purchase a BMW X5 from this dealer. The salesman told us yeah yeah the car is here here the day after test drive. When we told them we were on our way to come get the car and got the run around. Then the salesman's was "I am on vacation can you wait until I get back", then he said oh call the other sales man I have to split my commission. When I spoke to the other salesman he was not upfront with me either. He said he had to check if the car was still th... read more
"Had my BMW serviced and immediately reported a minor..." Had my BMW serviced and immediately reported a minor problem. Was told that I could return anytime within the 2 year warranty for repair. At my next repair 10 months later, was told that the problem was not covered. Offered free labor if I pay the $275 part!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,607 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.