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BMW
- Automotive
- Fort Lauderdale, FL
About this business
Location details
14800 Sheridan St, Fort Lauderdale, FL, 33331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
"Extremley bad service!!!!!!! Came in to buy a car, no one..." Extremley bad service!!!!!!! Came in to buy a car, no one wanted to attended us because we spoke spanish!!! Horrible service from the employees!!!
"Zero Stars!" I was quoted $232.00 to diagnose a problem with my car.. I thought this was an excessive charge and went to Mr. Walden, the service manager. He did absolutely nothing to improve the situation.
"Unethical and potentially dangerous " Stay far away. After being tricked out of my warranty and this group giving me my car back twice with multiple service lights on- they threatened me and said when I drive off it would be a shame if something happened to me while I was driving. I spent a fortune here and when they got called out for taking advantage of my expiring warranty they started to make threats like I had to worry I was getting back a death trap for a car. Stay AWAY!
"3 visits for same issue - only costs and threats increased " After having an awful experience previously I thought I’d get car finally fixed. After bringing my car in to repacked the same defect from late February when it was there for 5 days while under warranty and given back to me to find the same service light and issue come back on the same day I picked the car up. They said it just needed to be topped off and I same in following day, but they couldn’t top it off since it was already full. After traveling for previousl... read more
"Disappointing " Too many issues to list. At this price point, I expect a lot more. The car has been in service twice already and the car is only 25 days old. I had a loaner both times, smaller car and not have use of my car for almost 5 days. The second time it went to service, I never got a call back the first day even though the car was dropped at 9:00 am. Only when I called the next day to inquire they gave me a status. Totally unacceptable.
"Not Happy" The service is great until you have found the car you want. After that the back office are doing a lot of mistakes. the follow up is non exiting and you have to call them to do the job that they are suppose to do. You call the parts department and they answer the phone and put you on hold in a rude way.
"Gentleman's Agreement " Gave one star, cause I had too. My husband had been conversating for 2 day through online inquiry. We connected with one sales agent then another. No communication between the two sales agents in the dealership, we had to explain that another sales agent had been in contact with us. Both giving different quotes, trade in value and payment costs. Total disconnect in dealership. We drive over 3+ hours from the west coast to east cost of Florida to find the car was sold. No communication... completely d... read more
Business response:
We are very sorry that you did not have an exceptional experience with us. We genuinely do value our customers and strive to be transparent in all that we do. We apologize for any inconveniences that we may have caused. We will review this with the appropriate manager to prevent this from happening again.
"Very Disappointed" Service from the desk throughout the location was good. I towed my vehicle in for diagnosis of no start 159.00 charge. Returned my vehicle w/o diagnosis on a tow truck. I was told they needed 2 more hours to the lest to look for diagnosis @ 188.00 an hour & they were not sure of finding it then. When a car has no clear diagnosis in the 159.00 hour it should not be a charge or 1/2 the cost should be charged. I trusted BMW it's their car. I threw money away. It's a rip-off, if 10,000 cars come in and leave ... read more
"Worst service department and sales people" The service department charges $400 to replace a new flat tire, not a run-flat a regular tire they drove around the entire dealer. I leased my BMW in Braman west palm because I didn't want to deal with the sales people in Pembroke Pines which is 5 miles from my house.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,607 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.