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Bostwick Lake Inn
- Rockford, MI
About this business
Location details
8521 Belding Rd NE, Rockford, MI, 49341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 1:00 a.m. | |
| Sat | 11:30 a.m. to 1:00 a.m. | |
| Sun | 11:30 a.m. to 9:00 p.m. |
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Six of us were celebrating with two friends who had traveled here from Alaska. Monday 5/22/23 we were seated outside around 7pm. I'm not sure where the issue was, but the quality of the service and food was really poor, from getting our drinks (15 min), food (30+ min) and finally our check (20 min). Our server was polite and apologized that there was something 'going on' with the bartender and the kitchen. Our appetizers arrived with our main dishes, all cold. 20 minutes after our table was cleared, we had to track down our ... read more
Business response:
We're very sorry to hear about your experience. We would appreciate the opportunity to discuss this further and make it right. If you are open to this, our General Manager can be contacted at bkelly@gilmorec.com.
Just left and had horrible service. Waited 35 mins for Queso. When it came the chips were crumbs. The manager got our drinks but it had already been 45 mins at that point. Shouldn’t have a bar tender wait tables if they are too busy. Never received an apology or asked how to make it right. This is not the type of place you expect poor service. Very disappointed.
I called to make a reservation for our Anniversary dinner and was told they don’t accept reservations. I asked about the outdoor seating and was told that they have 35 tables outside on the deck and that they didn’t have live music last night so it wouldn’t be busy and for us to come out. So we drive 30 miles to the restaurant and when we pull up the place is (packed) and when we got inside we were told there was a little wait for a table on the deck. When we asked how long they said 45 mins. I don’t know about everyone else... read more
food was over priced and the bartender mischarged our recipe and instead of telling us and apologizing. he just upcharged the check when he brought it back. we talked with manager but he didnt seem too concerned or even cared.
Utter nonsense excuse from the manager saying “it happens” as to why drunken fools 4 deep are allowed to interrupt people dining. Not even a “sorry” .... their customer service sucks. Food was good, but I would have rather eaten at home with our friends.
Business response:
Hi Lisa, we are very sorry about this incident. I will be passing this message along to our executive team to discuss this. Thank you for bringing this to our attention.
Frequently asked questions about Bostwick Lake Inn
How is Bostwick Lake Inn rated?
Bostwick Lake Inn has a 4.3 star rating with 2,388 reviews.
When is Bostwick Lake Inn open?
Bostwick Lake Inn is closed now. It will open at 4:00 p.m.