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Bradley Mechanical
- Heating & Air Conditioning/HVAC
- North Chesterfield, VA
About this business
Location details
7830 Courthouse Three Ln, North Chesterfield, VA, 23237, United States
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RecommendedDefinitely a five star company...the best I have ever dealt with, courteous, professional and really cares about the job they do. Cannot say enough good things about Bradley Mechanical....they came out within three hours of our calling on a Friday to boot! Thank you so much!!!
RecommendedJust saw your commercial. Loved it.
RecommendedWe can't say enough good things about Bradley Mechanical. We have been using them for years and they are a fabulous company. Everyone is so friendly and courteous. A pleasure doing business with them!
Recommended
Recommended
I contacted Bradley Mechanical three weeks ago for a warranty service. A week later, the unit blew hot air, and I told them the pipeline was not cold but hot and likely leaking Freon. They offered to come sooner for $180 or wait under warranty. I waited. When the technician arrived, he only inspected it, confirming a hole in the line set leaking Freon, but had no parts on the truck to reoair a simple lineset when they knew ahead of time there was an issue. The technician advised that I would receive a call for repairs. After... read more
Business response:
Thank you for sharing your feedback. We’re sorry this experience was frustrating, especially during such hot weather. We’re glad to hear Dakota was professional and helpful during the visit. We understand your concerns about the repair not being completed the same day. Maintenance visits and service repair calls are handled differently, and once the issue was confirmed, we scheduled the needed repair as soon as our availability allowed. We apologize for any frustration or miscommunication during that process. We appreciate... read more
I would not recommend Bradley Mechanical. We were having low water pressure in our hall bath shower and a sulfur smell coming from the double sinks. Initially we were told a dispatch window of 2-10 on a Friday, not great, but understandable. We were contacted just after 9PM saying someone would be to us in about 30 minutes, but if they had to stay past 10PM, we would be charged an after hours fee. (It was later explained to me that this is incorrect, but that is still what we were told) We declined service for Friday based o... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and inconvenience you went through — this is not the level of service we aim to provide. We want to clarify that the diagnostic fee has now been fully refunded, and we regret the delay in closing that loop with you. Communication breakdowns and scheduling changes clearly added to your frustration, and for that, we take responsibility. While we’re glad our team members were professional and courteous when on-site and on the pho... read more
Rude owner who doesn’t stand by their faulty work.
Business response:
Thank you for your feedback Brenda. As mentioned we are tracking the multiple messages that you posted on each social platform including the BBB. While the dispute will be handled through the BBB's complaint resolution process we wanted to be sure publicly our side of the story was accurate. After initially fixing an indoor coil, another leak was found days later. We returned to the home and did not charge you for the repair of the second leak. Six months later, it seems you have called a different HVAC provider instead of... read more
I would not recommend. We had them for several years. The owner , Brad is absolutely the rudest person I think I’ve ever spoken with. After the way we were treated I immediately canceled our contract with them . We will choose someone else before I give this company another dime of my money. Sad, I’ve known this family for many many years. I reached out to his wife, Sue about the situation and she told me she would look into and call me back . She didn’t . I tried calling again and they did nothing. It is clear that they c... read more
Business response:
Jennifer, Thanks for sending along your feedback. While we understand your frustration, we spoke in length about how we did not perform any work for you and that it was not our decision nor did we physically make adjustments to the water valves. Our records indicate that you denied having work performed by us, did not sign our quote to have us work on this project and as such it is impossible for us to be liable for any damages you encountered, or for us to stand behind work that wasn't performed.
Frequently asked questions about Bradley Mechanical
How is Bradley Mechanical rated?
Bradley Mechanical has a 4.8 star rating with 2,679 reviews.
When is Bradley Mechanical open?
Bradley Mechanical is open now. It is open 24/7.