This profile has been claimed by the business owner or representative.
Briar House Veterinary Surgery
- Veterinarians
- Broadstairs
About this business
Location details
13-15 St Peter's Rd, Broadstairs, CT10 2AG, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | 10:00 a.m. to 12:00 p.m. |
Misdiagnosed twice and charged extortionate amounts for treatment that wasn’t necessary
Business response:
We are sorry to hear about your experience. Please contact us at 01843 863395 to discuss your concerns directly.
We have always received great care from everyone at Briar. I appreciate the time taken to explain treatment/drug/dietary options and implications and the follow up provided. All staff show kindness and compassion to all who come through the doors. We are very lucky to have the benefit of recent hospital status giving us 24/7 care 😊
An amazing team! The care, expertise and compassion from you all is astounding. Popped in to collect meds and 4 staff across 3 disciplines asked how my dog was doing - using her name, even though she wasn’t with me! Thank you all for your wonderful care, it’s been a rough few weeks
Business response:
Hi, Sally. Thank you so much for leaving us a stellar review!
Wasn't impressed with response to first email as obviously hadn't read what I'd enquired about . Also not impressed appointment had been changed and not even told about it
I came to you for help with my dogs and you did help me but then you slammed the door on me for some reason unbeknownst to me which upset me a lot because I thought you had our best interests at heart but for some reason you feel entitled to treat me like shit and judge me so I’ll be looking for a new vets surgery when I’m well enough .-
I think you showed me just how utterly shit I am at looking after dogs. I think they are far better than humans- and I barely feel worthy to be allowed to keep them.
Business response:
Hi, Amanda. We appreciate the kind words and are glad we could provide you with a positive experience!
Due to I was going to be a little bit late they told me I needed to reach the schedule appointment but the amount of times I’ve been in there and I’ve had to wait for them that is so bad. I was only gonna be 5 to 10 minutes due to trains Being delayed but before I’ve had to wait in there for a g
5 attempts to get through on phone and finally got through on attempt 6 tried what's app as advised on website no answer
USED to be one of the best vets around however how things have changed this year. Last month charged an injection fee on top of the £88 actual injection, today charged again for the meds, and the injection fee and a consultation for the injection! What will it be next time I wonder? A tenner to have a seat? Such a shame that the new manager seems determined to run it in the ground. I for one won't take my next dog there.
Frequently asked questions about Briar House Veterinary Surgery
How is Briar House Veterinary Surgery rated?
Briar House Veterinary Surgery has a 4.8 star rating with 853 reviews.
When is Briar House Veterinary Surgery open?
Briar House Veterinary Surgery is closed now. It will open at 8:30 a.m.