BrightStar Credit Union

Elvin B. 

on Yelp

a year ago

Been banking with Bright Star for a little more than a year now. REcieved an invitation to apply for their Credit Card. I completed the application and received a text stating they will get back to me once they verify the information. 3 weeks went by, no response or update. I called my local branch, spoke with "MARY", who verified my info, then left me on an eternal hold. THen I got transferred to a survey, at which time I hung up. Mary at least had the courtesy to call me back, and she said, "I found your application, you a... read more

RichE P. 

on Yelp

a year ago

Been a 10 year member until this past week when they screwed up royally buy not providing quality customer service when I needed it most... What is the point of going on... This isn't the first time they screwed the pooch but it is the last time I ever use their services New bank 

Terrence S. 

on Yelp

2 years ago

I think I was taught a great lesson today. Don't put your trust/money into a financial institution that doesn't seem to trust you. Every time I call, I hear the usual phrase of thanking me for being a valued member of their credit union since 2018. Thankfully, I will be ending that falsehood shortly. I deposited a check for a large amount into one of my accounts with them because their branch is really close to me instead of depositing these large checks in my normal PNC accounts. I went inside the local branch and deposite... read more

Catherine G. 

on Yelp

3 years ago

Worst credit union ever! Good luck ever speaking with a representative when calling the main number - you get a callback each time and then you're not able to answer it when they finally do. Hours are horrible and the drive thru in downtown Fort Lauderdale - the hub of Broward - is open til 5 only. If you're working until 5, how would you ever get there?! Very few branches have Saturday hours. Good luck with any banking here. Take your business elsewhere. 

John S. 

on Yelp

5 years ago

I took a car loan with them and wish I hadn't big time. Their interest fees were bad enough, as I was making payments on it on time for 2 years and asked them to refinance to bring down my payments and they gave me all sought' s of excuses as to why they couldn't. I finally had to turn in the car because I couldn't afford it, years go by and the tarnish on my credit score is there. Only to have them discharge the debt and no 1099C was sent to me so I can report it on my taxes.. wham! I get hit with a $3000 plus hit from the ... read more

Amy M. 

on Yelp

5 years ago

Having my fingernails pulled out with rusty pliers would be more enjoyable than dealing with this credit union. I've been on hold for an HOUR just waiting to speak to a representative. Run far away. The worst. 0 stars 

Mya P. 

on Yelp

6 years ago

The service is terrible, the hold times are outrageous, they have the worst online banking, but some people are cool. Ps people would really appreciate if the automated person would stop repeating the same info and a actual wait time not " all were busy with other members" 

Thaddeus I. 

on Yelp

6 years ago

Banked with them for 4 years. closed account due to moving. they put a negative mark on my credit report. dont bank with them 

Anonymous C. 

on Yelp

7 years ago

Where's the button for 0 stars? This by far the worst Bank that I've ever had in my whole life. They have an automatically checked "Opt In" button upon signing up for a new bank account online that is for "Courtesy Coverage." Meaning they want to "protect you" aka themselves. Not only does this option protect them but it makes them a lot of profit. The average person will most likely not even notice the box. I accidentally overdrafted my account $10 but didn't find out until a week later when I went to use my card and it did... read more