BrightStar Credit Union

Sharon L. 

on Yelp

7 years ago

The absolute WORST bank that I have ever dealt with! No parking at this location unless you want to park in the parking garage dedicated to another business, then walk back through where cars come in to get to sidewalk to walk half a block to their entrance. What about people who need handicap accessibility? How are they allowed to get away with that? Customer service does not respond until 5 - 7 days later, they do not have a dedicated 24 hour call line for issues past 5pm, their drive through teller is ANCIENT and don'... read more

David S. 

on Yelp

8 years ago

Need a Home Equity Loan? Don't Waste Your Time Applying to BrightStar Credit Union Are you thinking about applying for a home equity loan or line of credit? If so, I highly recommend that you don't waste your time by applying to BrightStar Credit Union. They follow one basic principle: They only approve a home equity loan for people who don't need it. In their ads, they make it sound as though you can easily get a home equity line of credit representing "up to 95 percent of the equity in your home." In reality, it does not ... read more

Jazzie J. 

on Yelp

9 years ago

if i can give no stars i would.. this company sucks.. do not i repeat do not finance a car with them. they charge you $40 to skip a payment even during a natual disaster . mrs. hendly is also very rude.!!!! 

Euliza U. 

on Yelp

9 years ago

I have been a member for about 10 years and BSCU customer service has gone down the drain. From depositing my money on someone else's account, from issuing new checks with an account number that have been closed, to refuse to notarize documents, from not contacting the member when the account goes overdraft so they can eat up your $34.00 fee as many time as they want. From a very poor customer service, especially when they bring employees from another branch that don't know you. This is so far the WORSE bank that I have ever... read more

Veronica W. 

on Yelp

9 years ago

They also tried to charge me a $34 courtesy pay for a pending charge. This is something new that they have come up with to make money. I had a little over $100 left in my account and I purchased $25 in gas at the pump. The gas station placed a $99 hold on the card, then a pending $6.00 charge came through. According to the phone rep, the gas station did not release the hold in enough time to prevent them from having to cover the $6.00 charge. I requested to have the fee removed as I hardly ever overdraft my account. I was t... read more

Tae S. 

on Yelp

9 years ago

They charge a $34 curtesy pay on pending charges. Never heard of this happening. Pending means it hasn't yet gone through, the payment can still be canceled or rejected for that matter. How in the world do you charge a curtesy pay on a PENDING charge?! That's a curtesy that they can keep! I'd rather the payment get kicked backed than having to throw $34 down the drain for a pending payment. 

Gary M. 

on Yelp

10 years ago

I wasn't sure which branch to leave a comment on. This is the branch where I opened my original account with bright star credit union. I was a teacher for Broward County Schools and they always attend different events - explaining why teachers should become members of their credit union. I finally went and opened an account. When I did I was told that they don't nickel and dime their members. Since then my interest was raised more than 5% when I received a balance increase on a credit card and today I was charged TWENTY DOLL... read more

Laura T. 

on Yelp

11 years ago

Due to consistent poor service, I asked to have all of my accounts (including a Visa credit card) closed. The teller issued a check for the amount of my balance and assured me everything was closed. Two months later I received a statement from one of my accounts with a service charge for having a low balance. I called customer service about the issue. After going through multiple prompts, I was put on hold by the system for 14 minutes. When I finally spoke to a person, I was asked five different questions about my identity... read more