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BrightStar Credit Union
- Credit Unions
- Pembroke Pines, FL
About this business
Location details
12405 Taft St, Pembroke Pines, FL, 33028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Outstanding service! I applied on line after my mom suggesting I use this Company. She had an excellent experience so I decided to apply to pay off a higher interest CC. Dionne my rep suggests that she could also lower my payment and rate for my recently purchased car and she got my payment dropped $100. The rates are better then any other I shopped. It's been 110% satisfactory start to finish. I highly recommend them.
I have been doing banking here ever since I left Chase 2 years ago. So far I have to say I enjoying doing business with Bright Star C U. I put some money in the money market and the rate of return is a lot higher than most other banks. So I thought why not get my exiting auto loan refinance it here. The loan application process was easy and most of them were done electronically. And after I got the auto loan closed I also got a credit card with 1.25% cash back. So far I really cant find anything to complaint about.
OMG THIS BANK IS TERRIBLE COMPLETED AN APPLICATION.... GOT APPROVED ! GOT AN ACCOUNT NUMBER AND A REPRESENTATIVE SET ME UP MY ONLINE BANKING IN THE MORNING. I GET A CALL FROM A REPRESENTATIVE AT 4:30 PM . SHE SAYS "WHY DO YOU WANT TO BANK WITH US?" I TOLD HER I HAVE TWO JOBS AND I WANTED TO SEPARATE MY PAYCHECKS. She said OK well, you've been denied Due to negative news. I have Navy Federal an account , 703 credit score, no fraud alert on any accounts ever, background is clean I don't owe anyone any money what the hell I ... read more
The ATM never works here... don't waste your time. There are other credit unions and banks with the same basic offerings and more locations along with overall better services. I have closed my accounts and moved after I could not make a deposit again. Very disappointed!
This location is so disorganized, slow, and worst of all they discriminate. My family and I were, we pulled up waited for over 10 minutes. Then another person drove up after & was served before us. Mind you we had been waiting a minimum of 10 Minutes before the other customer arrived. The woman at the woman was a blantant discriminator. Treated us like we were second class citizens. Horrible business! Horrible service! Horrible employees!!
I'm a current member of BrightStar Credit Union. BrightStar Credit Union seek to destroy my credibility as a member of their bank. I have an open checking account that was overdraft for about 2 weeks or so. It was an oversight but I never deserved a charge off to be placed on my credit reports for $1,318.09 after just a few weeks. The branch NEVER called me, send me an email or send letters to my home letting me know this information. I found out about the charge off after a credit alert was send to my email by experian, equ... read more
Steer clear of BrightStar Credit Union- deposited a check that took 24 hours to clear the other bank and they still hold it for 7 days (while lying to my face by saying the check hadn't cleared yet when I have the proof from my other bank that it had and they are merely taking advantage of the float. Don't allow this credit Union to hold your money hostage (while THEY earn money off of it). Worst- the person on the phone told me the branch would be able to make those funds available immediately- I then go into the branch (T... read more
BSCU is a credit union, but it's more like a commercial bank, ready to charge you for every and any little thing. I had a car loan, CD and a savings account with them. After my CD matured, I closed it within grace period of 10 days. The employee closed it, but incorrectly charged me a closing fee and didn't tell me a word. I only discovered it after I got home. So I had to call the branch manager to get the penalty refunded. Some time later, I moved. They kept sending me some promotional materials (which I didn't ask for or ... read more
Upon realizing my checking account has been bafflingly listed as fraudulent and was apparently charged off over a year ago when I went to this branch in person to close it myself I was told by a branch representative named Gaby there was nothing she could do about this aside from writing the general customer service number on a sticky note and asking me to leave. If you've ever called their customer service line you too know true suffering as they never answer you, subject you to abrasive hold music loops, hang up on you, ... read more
Frequently asked questions about BrightStar Credit Union
How is BrightStar Credit Union rated?
BrightStar Credit Union has a 4.6 star rating with 608 reviews.
When is BrightStar Credit Union open?
BrightStar Credit Union is closed now. It will open at 9:00 a.m.