BrightStar Credit Union

Abigail M. 

on Yelp

4 years ago

This review is not directed towards any of the tellers as they have always been kind, however the service is terrible. The wait time seems endless.... Phone calls do not get answered. I was charged a non sufficient funds fee but the payment was never made so why charge the fee?? If someone answered the phone they could explain this to me. I made a deposit the same day the automatic payment was attempted and fee was charged, it was more than enough to cover the automatic payment ... at this point I feel the charge is excess... read more

John M. 

on Yelp

6 years ago

Pathetic service. Don't know why I stay with this institute. The very few times I actually have to go there it's always a ridiculous wait!!! 30+ years member looking for a new institute. 

A N. 

on Yelp

7 years ago

Absolute ridiculous lines. Don't come here unless you have 20-30 minutes, because they are understaffed. Sometimes the ATM right outside doesn't work so I'm forced to wait in line. And for god's sake, TURN OFF THE RADIO! Which respectable bank blasts a radio inside when people just want peace and quiet?! And they put it right under your chair too so you can't even get away from it. 

Paxtynn C. 

on Yelp

8 years ago

Started out fine but it's impossible to get anything done with this bank. Phone service either never works or you're on hold forever. The lines are always so long and they move at a snails pace which makes it extra irritating. I have been trying to get literally $16 back that they took out with NO notification and it's been absolutely impossible. Can't wait to close my account. 

Caileigh H. 

on Yelp

8 years ago

I have had my loan with this bank for almost 5 years now and I usually always make an online payment. But every once in awhile I have to go in to make the deposit to avoid being late. Every single time I'm waiting over 20 min because they only have one person behind the desk. Today is a Monday, as a bank you should know people are going to have to come in and make payments and other things considering you are closed on Sunday. Would not recommend as a bank or for loans,absolutely ridiculous. 

Euliza U. 

on Yelp

9 years ago

I have been a member for about 10 years and BSCU customer service has gone down the drain. From depositing my money on someone else's account, from issuing new checks with an account number that have been closed, to refuse to notarize documents, from not contacting the member when the account goes overdraft so they can eat up your $34.00 fee as many time as they want. From a very poor customer service, especially when they bring employees from another branch that don't know you. This is so far the WORSE bank that I have ever... read more

Christian G. 

on Yelp

9 years ago

So... I've been with this credit union for about 5 years now and I think that I can safely say that this is by far the worse financial institution that I've ever had the painful displeasure of dealing with. They offer good loan products and options but their customer service (both on the phone and at the branch) is deplorable. Oh... and if you do end up with this credit union MAKE SURE YOU KNOW what they are charging you beforehand because they tend to have a bad habit of overcharging. I urge you all to steer clear of this p... read more