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BrightStar Credit Union
- Credit Unions
- Hollywood, FL
About this business
About BrightStar is a full-service, member-owned, not-for-profit financial organization. We provide many low cost services, including loans, checking & more. Company Overview It's free and easy to join BrightStar. Open your account safely online in minutes or visit one of our convenient locations. Membership in BrightStar Credit Union is open to anyone who lives or works in Broward or Palm Beach Counties, Florida. We are also proud to be the Credit Union for employees and students of Broward County Schools (since 1946). W... read more
Location details
4743 Hollywood Blvd, Hollywood, FL, 33021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service rep was very nice helpful and pleasant to speak with, she also educated me on the different ways that BrightStar could help during this time of uncertainty. I really appreciated that. Thank you! Latia Permenter
Business response:
Thank you so much for your kind words, Latia D. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union
I phoned regarding a fraudulent issue on my account. After a wait to speak with a live person, Lori came on and took my call. Lori was very friendly and knowledgeable. She handled my issue quickly and professionally. I feel very confident in Bright Star Credit Union and specifically in Lori. She is definitely a credit to the organization. Thank you, Shirley
Business response:
Hi Shirley , Thanks for taking the time to share your opinion on us with other community members. We take pride in giving outstanding service to every member and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.
Overall, the experience was good. Today, I was able to get answers to a question I had asked another BrightStar agent about five days ago who had yet to follow up. The only downside was that the wait time was long both times I called, but understandably so.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kevin Wyatt. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (954) 486-2728 and we'd be happy to help you out. Cheers, BrightStar Credit Union
The young gentleman was phenomenal at answering all my questions and concerns. It is so very unfortunate that I can't remember his name because I said that I would give him high commendation. Please can you track this email to the customer service representative and acknowledge him? Thank you so very much! Ms. Tonya Dorsey
Business response:
Thank you so much for your kind words, Tonya. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union
Very good. Thanks
Business response:
Thank you so much for your kind words, Rose. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union
Great experience. Provided me with all information I needed and tried to keep me from being on hold for too long.
Business response:
Thank you so much for your kind words, Jacqueline. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union
Now that’s customer service , Great job very pleasant loved it😃👍 Assisted by Sandra
Business response:
Hi Ken A , Thanks for taking the time to share your opinion on us with other community members. We take pride in giving outstanding service to every member and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.
Very delightful and pleasant😃👍
Business response:
Thank you so much for your kind words, Ken A. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union
the entire process was excellent, thanks
Business response:
Thank you so much for your kind words, Lawford. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union
Frequently asked questions about BrightStar Credit Union
How is BrightStar Credit Union rated?
BrightStar Credit Union has a 4.9 star rating with 1,355 reviews.
When is BrightStar Credit Union open?
BrightStar Credit Union is open now. It will close at 5:00 p.m.