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Bristol Park at Conroe Memory Care
- Retirement Homes
- Conroe, TX
About this business
Location details
608 S. Conroe Medical Dr, Conroe, TX, 77304, United States
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I was desperately searching online from Michigan for a compassionate facility that could care for my 90 year old father in Texas. He was at the end of life stage from dementia. My mom had been caring for my father for 3 years and was very hesitant to let others care for him, even though she was in need of care herself. I inquired on the Heartis Conroe website and within 15 min. Shelly Townsend had returned my call; answered all my questions and gave me the most confident sense that all would be OK! My family was received wit... read more
I have had the opportunity to be onsite many times and have always found the community clean and the staff friendly. I have witnessed the care given their guests and it appears to be superb. Thank you for providing such an atmosphere for our memory challenged.
Business response:
Thank you for the kind words. It is exciting for us that those in our industry recognize our community as "superb." It is a privilege to be a part of an atmosphere where the concept is unique and cutting-edge; more importantly - so is the approach to care.
I recently toured this new community and found it to be an incredibly warm experience. The person we talked with, Shelley, demonstrates sincere passion whether interacting with families, patients or visitors. I love the "outside/inside" when you first walk in. The first thing that comes to mind is "Wow!"
Business response:
"Wow!" Such a compliment! I thank you personally and on behalf of our entire care team. Coordination of Care is priority at Heartis Conroe and I am grateful to know our passion is experienced by others. I am also pleased to know that "Main Street" is embraced by our guests as intended - to awaken please memories of days gone by. Long term stored memories will come alive on Heartis' Main Street - where our Residents become a part of another time created so that dignity and purpose thrive!
Worst Community Ever!! My family member was not taken care of at this community. The Director was pushy to get us to move in and promised a lot that was not delivered. The only plus was some of the caregivers who work there are compassionate and do a great job for very little pay. Others were rude and in it for a check. You have got to have a heart and passion for working in memory care otherwise do something else. There was an apparent lack of adequate training for the caregivers on communication skills, providing care and ... read more
A lot of the staff is great! The ficility owners need to change care to assissted living, not memory care! But as far as Alzheimer's and dementia care stages, they do not handle things well! My dad is combative at times, they have now given us 30 days to find him a new home!
Business response:
Thanks for the feedback. We strive to provide excellent care to our residents at Heartis Conroe. Please contact Keith Spencer directly at [removed] for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Visited a relative there. Was disappointed in the help. Most were standing around desk in hall while patients were wandering hall. Clothes are missing. Names on clothes should help laundry send clothes to correct room. Sheets missing and never found. Glad I don't need that kind of care for my family. I would look elsewhere.
Business response:
We regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing, Keith Spencer would like to speak with you at [removed] to discuss ways to improve your experience with Heartis Conroe moving forward. Thank you for your input, and we hope to hear from you soon.
A Place for Mom went above and beyond to help us and I am sorry they are connected with Heartis. My mother in law was found in feces, partially dressed and finally fell while walking unaccompanied - she should not have been - and fractured her back and wound up in the hospital. The stories of how this happened were many and none were the same. We have moved her now to a more hands on, caring facility. Oh, all this happened short of two weeks. I believe the family is pursuing legal avenues.
Please do not be deceived. When families go to tour this facility please look beyond the surface beyond the home decorations, list of activities & menu options, Main Street. Ask questions [removed] turnover, ask to see the state inspection ratings. Do the residents seem engaged & happy. Or are they sitting around unattended. There are several rude employees from the top on downward. Very little communication to family members. Its very difficult getting a hold of staff. The rate on this SeniorAdvisor website states average m... read more
Let me start off by saying that the facility is a beautiful facility but what's behind those beautiful walls are a bunch of lies!!! How can a executive director care about the residents when she doesn't care about her staff and their well being. She's rude not friendly doesn't engage with the residents on any level and has a horrible attitude with vendors doctors and any medical personnel. The maintenance guy Al is a weasel!!! It seems like he does all the Ed's dirty work!!! He's constantly telling things on the residents ca... read more
Frequently asked questions about Bristol Park at Conroe Memory Care
How is Bristol Park at Conroe Memory Care rated?
Bristol Park at Conroe Memory Care has a 4.2 star rating with 127 reviews.
When is Bristol Park at Conroe Memory Care open?
Bristol Park at Conroe Memory Care is open now. It is open 24/7.