BriteCo

4.8

Evanston, IL

About this business

Insurance

Location details

805 Greenwood St, Evanston, IL, 60201, United States

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4.81,626 reviews

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Tom M.

2 weeks ago

worst website ever

Leslie F.

2 weeks ago

Not great so far. Unable to upload photos. Unable to log in. Unable to get any customer support. Likely going to cancel and look elsewhere.

Darlene d.

a year ago

I lost my wedding ring after 17 years and had it replaced- I researched Brite based on its amazing reviews to insure my new ring- I'm guessing because I'd noted that I had lost my last ring, Brite denied me a quote/service for insuring my new ring. Brite, there are honest people out there who have loss and need support. Disappointed

Ben H.

3 years ago

Policy was denied 3 days after getting a full quote with no reasons given. "Risk does not meet underwriting guidelines". After calling customer service, they said the underwriting team does not provide explanation for their decisions.

Business response:

Thank you for your feedback, Ben. We’re sorry we could not assist you with your jewelry insurance needs. In order to continue delivering the finest service and best rates to our customers, we are required by underwriting guidelines to evaluate the types of risks we can and can not accept. Take care and best wishes.

susan m.

4 years ago

I applied for insurance for my $38k diamond ring and was told "Risk does not meet un derwriting guidelines". What the heck does that mean? Is it because I live in CA or what? No one will give me a better reason as to why they won't insure my ring. Very disappointed!!

Nina C.

4 years ago

Still waiting

Business response:

We trust things got worked out and we thank you for your 5-star review. Thank you Nina!

Jodi D.

4 years ago

There are no instructions for signing in as a policyholder on your website.

Business response:

Thank you for the valuable feedback Jodi. We do include log-in credentials with instructions when we email policy documents. Your email is your username and you can reset your password at any time. Always let us know if you have issues by calling or messaging our Customer Service team. And we thank you for your business.

Zach W.

4 years ago

Set up is easy but there is an alarming number of 5-star reviews with zero input on what happens after a claim is made. I am concerned the company is showing the good stuff only. The companies responses to the few poor reviews on Google were a bit unprofessional and confrontational. I am hoping the company will hold up its end of the bargain if push comes to shove. I have a ton of hesitance but the low cost is appealing.

Pam C.

4 years ago

I called to talk to a rep and get the insurance and she had it had to be done online. I’m not happy about putting the information required online and not really computer literate. Would be nice for older folks to be able to do it over the phone with a person!