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BRU Burger Bar Montgomery
- Montgomery, OH
About this business
Location details
9300 Montgomery Rd, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Love the burgers and fries. The onion rings were too overcooked and the batter was too chewy !
Not the fault of our waitress, the manger and other people were just standing around while our waitress/bartender was waiting on several tables and making drinks therefore she was not able to provide us with refills or checking on us.
Business response:
We apologize for falling short in providing timely service during your visit. Your feedback is valuable to us.
Loved the salad. The Nashville Hot Chicken Tenders wasn’t hot and there was too much crunch and not enough chicken. Less is better in my opinion. Too greasy for me. The cheese on the small burger didn’t taste right. The service was the highlight. It was a birthday dinner which was announced when the online reservation was made but not recognized by the server. Overall a disappointing dining experience.
Business response:
We are disappointed to hear about your experience at BRU Burger Bar Montgomery. Please accept our apologies for the issues you encountered. Thank you for sharing your feedback.
Two of my party of four found hair in their burgers. When we informed the waitress, she tried to convince us that it was our hair and wouldn't believe us. The hair was blonde, and everyone at the table was brunette.
Disappointed that I made a reservation and when we arrived I asked about sitting outside. I was told the wait was 1.5 hours. We sat inside. The service was very slow. People were seated outside, ate and paid before our food arrived. In the time we were there there were 3 open tables outside which meant there was no 1.5 wait. Disappointed all around. I will not be returning.
We normally have great experiences. How was this server doing training? It forever to visit our table and to bring the bill at the end. The burger was very overdone, but we did not see the server once we noticed it. The food is usually good, but this was not one of the good experiences.
Food came out lukewarm ( I had a turkey burger) One of our guests ordered salad and the hot meals came first . The whole order should have come out at once. Especially with a salad bring the 4 th meal. One guest had onion rings and he waited quite a while for ketchup as no one came back to ask. That should have been offered with the meal delivery. We are members and will come back but that was a little off. Our server was lovely. She did not deliver the food.
Business response:
MiMi, Your feedback is invaluable to us. We apologize for the issues you experienced during your recent visit. Thank you for bringing this to our attention. We will share this with our team to hopefully prevent any other issues for our guests. Thank you for being a valued V.I.P. member. We look forward to your next visit with us! Best, Bru Burger Bar Montgomery
The burger was terrible. So greasy it soaked the plate and the bun. Unfortunately I was with my son having a very serious conversation and did not complain to the server. My error.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (513) 214-3513 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar Montgomery
You weren’t busy but our series very poor. The gal was nice, but, just didn’t walk around and look at her tables enough for drink refills, etc
Frequently asked questions about BRU Burger Bar Montgomery
How is BRU Burger Bar Montgomery rated?
BRU Burger Bar Montgomery has a 4.4 star rating with 560 reviews.
When is BRU Burger Bar Montgomery open?
BRU Burger Bar Montgomery is closed now. It will open at 11:00 a.m.