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Cabana Beach Apartments
- Apartments
- San Marcos, TX
About this business
Location details
1250 Sadler Drive, San Marcos, TX, 78666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 5:00 p.m. | |
| Tue | 11:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 11:00 a.m. to 5:00 p.m. | |
| Fri | 11:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi, Paige, and thank you for your star rating! We regret to see that you've had a less than positive experience with Cabana Beach San Marcos. Would you mind reaching out to us at cbsanmarcos@tpco.com so that we may get a few more details about where we may have fallen short during your time with us? It's our goal to make sure we do everything we can to keep our residents overall satisfied with our community and customer service. Thank you again for your review and we look forward to hearing from you soon!
We are in agreement with the post below from Bryant that this has been the worst experience dealing with Cabana Beach this past year. The office who is so friendly tells you one thing and management another thing. They don't return phone calls by parents paying the rent and you have to have someone go in person to speak to a person in the office who then tells you to email a lady at the office. They only want things in writing and management won't speak to you on the phone. Rent went up 26% with 0 renovations to the unit oth... read more
I'd say fair because I did end up getting what i signed form. But it took a lot more effort than a few emails and visits to the office. I had signed my lease around January requesting all female roommate but they assigned me with a male. I emailed my complete but never heard back, i went into the office and they said they would deal with it. for 3 weeks I'd call to be sure they were still trying to fix my problem, when i got my new rooming assignment nothing had changed. I had to contact not one, but two TPCO for someone to ... read more
This place has the worst management ever! I lived here from fall 2016 to summer 2017. The workers there are friendly, however, the management tends to screw people over. First of all, when putting a work order in, it takes like a month sometimes for it to actually process. For example, I was supposed to have a night stand in my room and I asked for one multiple times.. And for the whole year I lived there.. Never got one!!! The utility bills are also unorganized.. When I had to turn in my keys to finally leave this wretched ... read more
Business response:
Hi Bryant, We are so sorry you have had this experience living at Cabana Beach. As of a few weeks ago, Cabana is under new management. We are working very hard at getting everything back in order and to start fresh. We are working to get everything organized and corrected. Please let us know how we can help. Thank you!
Remember the lovely construction OVER A MONTH AGO? Some people's cars got damaged BEFORE the date they were told to move their cars to avoid damage? This unfortunately included my car, so I emailed the manager about it with pictures, information, and everything she asked for. I didn't hear a single word from management about it since they said they would take care of it... (Again, over a MONTH ago.) So, I emailed her yesterday asking her for an update on the talks with the construction company. Turns out, she's no longer the... read more
Business response:
Hi Brianna - we're so sorry about the issue you've had with your car antennae! Our new Property Manager has assured us that she has contacted you regarding the damage and that you'll just need to submit a formal estimate for the repairs so we can submit to the construction company overseeing the renovations. We know that having to send the same info twice can be a pain, so thank you for bearing with us during the management transition! Please let us know if we can be of further assistance. Thanks, Brianna!
I lived at Cabana beach from 2014-2016 then moved back after returning from England in January and when I walked into the apartment my carpet was stained yellow and there was damage to the window seal in the living room that was done way before I moved in in January and now since new management came in I refuse to pay for things I didn't do and I did a checklist the day I moved in. New management is wrong for raising rent I was referring people to go to cabana as it was a lot cheaper then some of the other places I have noth... read more
Business response:
Hi Marion - thank you for your feedback. We're sadden to learn that your experience at Cabana Beach upon your return from England has been anything less than satisfactory. Would you mind reaching out to our Property Manager, Kara Hill, to discuss your move-in checklist as well as any other concerns that you have about our community? She can be reached directly at kara.hill@tpco.com. We hope that you will give us the chance to make things right for you and to restore your confidence in Cabana Beach. Please let us know if ther... read more
Noisiest neighbors and thinnest walls I've ever had. And the management does not address extremely loud neighbors, even when their dogs aren't on the lease. They failed to even "find" the dog that lives upstairs and barks endlessly, especially in evenings. They tried handing the problem off to the police but the police said it was management's job to take care of. Extremely passive management that politely acknowledges your problem but never does anything about it. I was very happy with my stay at Cabana for a semester until... read more
My friend, if you are reading this, heed my warning. This place used to be good, it did. But new management came, and brought with it a horrible storm of problems. Need to get in contact with the manager? Good luck. She's MIA constantly. Maintenance issue? Prepare to wait at least 3 months and then have them LIE to you about fixing the problem. Desk workers never answer the phone, but when you go to the office you'll see multiple workers just chatting it up. They look like they hate their jobs, and their favorite line is "I ... read more
Frequently asked questions about Cabana Beach Apartments
How is Cabana Beach Apartments rated?
Cabana Beach Apartments has a 3.3 star rating with 333 reviews.
When is Cabana Beach Apartments open?
Cabana Beach Apartments is closed now. It will open on Monday at 11:00 a.m.