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Cafe Paradiso
- Restaurants
- New York, NY
About this business
Location details
144 W 65th St, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
This place is only open because of its proximity to Lincoln Center. So, in that regard, it serves its purpose. We had a 5:00 reservation (7:00 curtain). It took 10 minutes to get someone to take our order. They were out of half the items on the menu. Foodndid arrive promptly, but was mediocre. For use in case of emergency only.
Business response:
Please accept our apologies for the slow service and limited menu availability. We understand your disappointment and take this feedback seriously. We'll be sure to share your feedback with our team and we hope to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Went on a Sunday evening and was told that almost half of the menu was unavailable. Also ended up waiting for about 15-20 minutes for someone to offer a check, despite the restaurant not being terribly busy. Not saying we had an awful time, but it wasn't good enough to bring us back.
Business response:
Rebecca, we sincerely apologize for the unavailable dishes and inattentive service. This is not the standard we strive to provide, and we'll be sure to share your feedback with our team to help us improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We were a party of 3 people. All ordered soups and half sandwich. All the soups were barely warm. We were rushed out of our table - even though we were only seated for 40 minutes. I have eaten at Cafe Paradiso before and never was treated like this.
Business response:
Henry, we are very sorry to hear that your soups were not hot and that you felt rushed. This is not the standard we strive to uphold and we will note your feedback. We would be grateful for another chance to impress and we hope to welcome you back. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Average location in a convenient spot. Nothing special, everything average.
Business response:
We appreciate your perspective on our convenient location, but we're sorry that you did not enjoy your food. Your feedback helps us improve our offerings and service. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Cheerful, convenient for Lincoln Center, but even the steak knife that comes with the chicken Parmesan couldn’t cut that cardboard “meat.”
Business response:
Thank you for your review, Edith! We're glad you enjoyed your dining experience, and we are sorry about the issues with the steak knife. We will be sure to note your comments to help us improve. Thank you, Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
I've seen a distinct slide in service and the quality of the food in the last 6 months. Too bad, it used to be a great place to go before an event upstairs.
Business response:
Barbara, we appreciate you joining us, but we're sorry to hear about the issues you've experienced recently. We will be sure to note your comments as we make continuous improvements. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
I reminded the server twice about my 10% discount as a film club member but never got it
Business response:
We're very sorry that you did not receive your discount, Diane. We hope you'll join us again for another chance to impress. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
This was the second time I have eaten at Cafe Paradiso in two days. On Saturday, the only red wine available was a mediocre Cabernet Franc…..the message was that the delivery had not arrived. Imagine my dismay when the same situation continued on Monday! If I am not mistaken, Firemen’s Hospitality owns a variety of restaurants (one across the street) with extensive wine reserves……replenish the supply!! Our pasta dinners were delivered quite cold - and were reheated upon request. The wait staff seemed quite overwhelmed and th... read more
Business response:
Debra, we apologize for the limited wine selection, and we're very sorry to hear that your pasta was cold and that you didn't receive better service. We will be sure to utilize your comments to help us improve, and we hope to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We went to the restaurant after the big Apple circus with our five year-old granddaughter. We asked the server if anything we ordered was cross contaminated with peanuts as our granddaughter is very allergic to peanuts. The she came back and said to the best of their knowledge there is no cross contamination. When she came with the food, she said the chef couldn’t be sure about the cross-contamination since the food comes from several sources. At the very least the Chef or someone from the kitchen should have come out to tal... read more
Business response:
We're very sorry to hear that you did not receive everything you ordered, and we apologize for your experience. We aim to handle allergies and food restrictions to the best of our ability, and we will be sure to note your comments to help us serve our guests. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Paradiso
How is Cafe Paradiso rated?
Cafe Paradiso has a 4 star rating with 533 reviews.
When is Cafe Paradiso open?
Cafe Paradiso is open now. It will close at 8:00 p.m.