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Cafe Paradiso
- Restaurants
- New York, NY
About this business
Location details
144 W 65th St, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I reminded the server twice about my 10% discount as a film club member but never got it
Business response:
We're very sorry that you did not receive your discount, Diane. We hope you'll join us again for another chance to impress. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
This was the second time I have eaten at Cafe Paradiso in two days. On Saturday, the only red wine available was a mediocre Cabernet Franc…..the message was that the delivery had not arrived. Imagine my dismay when the same situation continued on Monday! If I am not mistaken, Firemen’s Hospitality owns a variety of restaurants (one across the street) with extensive wine reserves……replenish the supply!! Our pasta dinners were delivered quite cold - and were reheated upon request. The wait staff seemed quite overwhelmed and th... read more
Business response:
Debra, we apologize for the limited wine selection, and we're very sorry to hear that your pasta was cold and that you didn't receive better service. We will be sure to utilize your comments to help us improve, and we hope to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We went to the restaurant after the big Apple circus with our five year-old granddaughter. We asked the server if anything we ordered was cross contaminated with peanuts as our granddaughter is very allergic to peanuts. The she came back and said to the best of their knowledge there is no cross contamination. When she came with the food, she said the chef couldn’t be sure about the cross-contamination since the food comes from several sources. At the very least the Chef or someone from the kitchen should have come out to tal... read more
Business response:
We're very sorry to hear that you did not receive everything you ordered, and we apologize for your experience. We aim to handle allergies and food restrictions to the best of our ability, and we will be sure to note your comments to help us serve our guests. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The service was slow, and I had the worst meatballs I have ever eaten.
Business response:
Joyce, we're very sorry to hear that you did not receive better service and that the meatballs were a disappointment. We'll be sure to utilize your feedback to help us improve and we hope to welcome you back for a second chance to impress. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Grilled cheese sandwich was terrible! This is an easy food to do well, but this one was soggy, with torn bread and a lot of cheese outside of the sandwich. The accompanying tomato soup was extremely salty. I won’t be going back.
Business response:
We're sorry to hear that the grilled cheese and tomato soup were a disappointment. We'll be sure to share your feedback with our kitchen team to help us improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Too noisy. And somewhat overpriced Captive audience because of a great location.
Business response:
Hi, Judith. We're sorry your experience fell a bit below your expectations, but we sincerely appreciate you dining with us. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Our food was good and the service was very good. We had eggplant parmigiana and the caprese sandwich. However, our entire experience was ruined when a very rude host came and told us we had to leave immediately because he needed the table. Mind you, we had a 5:30 PM reservation for a party of 3 and he made us leave at 6:25 PM. Fortunately, we had just finished dessert & coffee. We will NOT be back.
Business response:
We're glad to hear that you enjoyed your meal, but we're very sorry that you were rushed. We'll be sure to take note of your feedback to help us improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food was cold. The place was very noisy. Unfriendly waitress and manager
Business response:
We're sorry to hear that your experience was not more enjoyable, Katherine. We pride ourselves on great service and fresh food and we regret that we missed the mark for you, but we appreciate your feedback. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Tables jammed together, so loud we couldn’t hear the person next to us speaking, waitress spilled sour cream all over me. Will not go back
Business response:
Susan, we're very sorry that your experience was not more positive. We will utilize your feedback to help us improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Paradiso
How is Cafe Paradiso rated?
Cafe Paradiso has a 3.8 star rating with 455 reviews.
When is Cafe Paradiso open?
Cafe Paradiso is open now. It will close at 8:00 p.m.