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Campus Advantage
- Advertising / Media / Agency
- Austin, TX
About this business
Location details
110 Wild Basin Rd S #365, Ste 365, Austin, TX, 78746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not recommend. Management of Lodges apartment complex does not care about the safety of their residents and does not care to help when you have an emergency situation.
I am a current resident at the Illinois Location known as the Flats at ISU. My roommates and I are not at our apartment right now due to an unsafe and toxic environment that has not been addressed as a real concern at my location. I have already left an email and voicemail to corporate. I am trying every which way to get something accomplished through someone who has a higher position than the managers at my location because if I do not, nothing will be done.
Went to visit my daughter at The Alden in Birmingham and this is what I pulled into! This should be health concern and needs to be reported to the health department. How can The Alden expect their tenants to pay their rent and not provide them a place to dispose of their garbage.... disgusting
Business response:
Thank you for bringing your concerns to our attention, Kim. We’re sorry on behalf of The Alden and Campus Advantage that this was your first impression upon visiting your daughter’s home. Due to a disruption in billing, a miscommunication arose, resulting in the problem you presented. While this is still no excuse, we want to assure you we’re taking care of it promptly and hope to avoid any further complications of it’s nature. We hope that in the future, any further problems you or your daughter may see can be properly addr... read more
Campus Advantage is the worst student housing Management company ever and their Complex The Luxx is even worse. For the last MONTH, I’ve been dealing with mold, mold growing on our clothes, growing on our household items, growing on our shoes, GETTING OFFERED TRASH BAGS FOR OUR RUINED ITEMS due to their laziness managing and building their complex, extreme moisture and humidity levels, our carpet leaving our feet black, our carpet being sticky bc or the moisture in our apartment, mold growing on our vents, getting sick, the ... read more
Business response:
Thank you for bringing this to our attention, Corina. After looking into this, it's our understanding that the Luxx General Manager as well as our Vice President of Operations have been engaged with you and your roommate, since last week, to address your concerns. Our goal is to get this quickly addressed and to provide you with a great living experience moving forward.
My son applied for an apartment at The Alden in Birmingham, AL on Wednesday 8/29/2018. We called everyday since, and the response to any requested and prior-promised status on his application was that the office was “overwhelmed,” -the manager that needed to approve the application -on her desk-was overwhelmed with month-end needs, and everyday we were “promised” (their words) a call back on status and that it would be reviewed. They even asked if I wanted to stay and wait 45 minutes to an hour to allow the overwhelmed manag... read more
Business response:
Mr. Pruitt, thank you for reaching out. After checking into this, it does appear the manager at the Alden is engaged with you and has addressed your specific concern. We will also be looking into your experience at a high level to ensure we are addressing the over-arching issues that you brought up to ensure we are delivering a consistently high level of service. I will send you a PM so you have additional contact should you need it.
It has been 3 days since I emailed the regional manager for my area Named Danielle Hayden and have yet to receive a reply. A colleague of mine emailed her yesterday and immediately received a reply, at this point questions and concerns are being raised about the unprofessionalism of this management company. Not only does her lack in the reply making me question if it’s an issue regarding race since my colleague is white and I clearly am not, but it’s also extremely concerning that the regional manager is showing such type of... read more
Business response:
Dear Marlene, this is Dan Oltersdorf. I serve as CLO and SVP at Campus Advantage. I happened to see your review just after it came through, so I reached out to Danielle. She checked through her correspondence and found the email reply she sent to you on Monday but indeed had not yet responded to your next email yet as she missed your reply to hers. Our apologies for that, and she will be in touch ASAP. We pride ourselves in providing excellent service, and when we fall short, we aim to fix it. Danielle has been traveling but... read more
It has been 3 days since I emailed the regional manager for my area Named Danielle Hayden and have yet to receive a reply. A colleague of mine emailed her yesterday and immediately received a reply, at this point questions and concerns are being raised about the unprofessionalism of this management company. Not only does her lack in the reply making me question if it’s an issue regarding race since my colleague is white and I clearly am not, but it’s also extremely concerning that the regional manager is showing such type of... read more
Business response:
Dear Marlene, this is Dan Oltersdorf. I serve as CLO and SVP at Campus Advantage. I happened to see your review just after it came through, so I reached out to Danielle. She checked through her correspondence and found the email reply she sent to you on Monday but indeed had not yet responded to your next email yet as she missed your reply to hers. Our apologies for that, and she will be in touch ASAP. We pride ourselves in providing excellent service, and when we fall short, we aim to fix it. Danielle has been traveling but... read more
I sent this message and despite your fb page saying you respond quickly, I shockingly received no reply: I've sent an email but thought i'd try to reach out here as well. Three years ago my son, Garrett Couffer, moved into the Legacy apartments in Statesboro Ga. He has graduated from college and gotten a job, He's moved to another place now. He is moving out of the apartment that were Legacy, now the George, and they have told him they have no information from the previous owner (your company). They also say that you took al... read more
I was hired as an employee of CA in Columbia as an assistant property manager. I worked there for one month before one day, someone randomly walked into my office and told me the property was being taken over by another company the next day, but they wanted to keep me on. After reading about the new company I didn't want to do that and decided I would rather stay with CA, since I was now familiar with their policies and I liked the company. I applied for other open management and leasing positions they had at other propertie... read more
Business response:
Julie, we are disappointed that your experience as an employee has been anything less than excellent with us. We care for our employees deeply and will go above and beyond to ensure that they are satisfied, while accomplishing goals that have been set. Due to the property that you were working for being taken over, CA did not have the ability to keep you on as an employee; furthermore, there was an option to stay on with the new company at the same location. We apologize that the opportunity did not go as expected, but we do... read more
Frequently asked questions about Campus Advantage
How is Campus Advantage rated?
Campus Advantage has a 3.1 star rating with 157 reviews.
When is Campus Advantage open?
Campus Advantage is closed now. It will open at 9:00 a.m.