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CareOne at Redstone

3.1

About this business

CareOne has developed a reputation as a premier health care company and assisted living community due to our commitment to best clinical practices, strong management standards and resident quality of life. 

Location details

135 Benton Drive, East Longmeadow, MA, 01028, United States

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3.1186 reviews
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contrisdan 
8 years ago

I am/was a resident of this facility I wish there were less than one star. This place is terrible. It is a pretty prison where people are treated like objects rather than human beings. In 4 days my room was moved three times. Call bells are not answered in a timely manner. I waited over an hour for a needed breathing treatment. Residents who can not fend for themselves are lost. When I complained I was told my needs would be addressed, however they were ignored. It was only when I had a family member by my side that anyone p... read more

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marylpn123 
10 years ago

I am a friend or relative of resident Watched a patient wait 30 minutes today to be transfered to the bathroom as she rang her bell repeatedly. Staff came in and left to " get help" this happened after she received a waterpill...I agree with the earlier post..run don't walk. Family members have little to no say on care. Staff don't return calls and have no lecabilty to family and patient requests....hard to see your loved one there 

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Dutiful Daughter1 
13 years ago

I am a friend or relative of a resident RUN don't walk away from this facility. If your loved on Alzheimer's wing be prepared to encounter very poor care. There are only a few nurses who genuinely care and CNA's who treat the work as a job, not a profession...They are all over-worked. My father had his room treated like a break lounge for a worker who would recline in his leather chair and charge his cellphone in his room. He would also eat and watch tv on his breaks in my father's room. If you have no other choice, you shou... read more

Frequently asked questions about CareOne at Redstone

How is CareOne at Redstone rated?

CareOne at Redstone has a 3.1 star rating with 186 reviews. 

When is CareOne at Redstone open?

CareOne at Redstone is open now. It is open 24/7.