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Cavender's Western Outfitter
- Boot Camps
- Round Rock, TX
About this business
Location details
220 Bass Pro Dr, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So, nice store. I found everything I was looking for. The place is clean with a lot of selection. I will say the customer service was mixed. I did have two employees ask me if I needed help which was great. At other times, staff would walk right by me and not even acknowledge me. I was on a time crunch and just needed my hat cleaned. Only one guy back there, Holden, and it was busy. He had to manage a phone and customers. Three other employees right there. One was stocking items nearby. The other was a young lady folding c... read more
My Fiancee and I were looking for our first pair of boots here in Texas, and for our upcoming wedding. I heard great things about this place, and I found a pair I liked online. When we arrived on a Saturday, it was already bustling everywhere. We found out the women's boots were just to the right as soon as you walked in. I showed the salesman (did not catch his name, black cowboy hat) what I saw online, and he took me directly to it. I asked for "wide width". He said he did not offer that in the store. My usual size d... read more
This is the second Cavender's I have been to and I certainly think there is a much greater selection here than at the one in Austin near the Domain. I was actually recommended to come to this one in Round Rock since it has a greater selection of hats, boots, etc by the gentleman working at the hat section in the one in Austin. I wear about at 7 3/8 size hat and sometimes it is hard to find it in stock. It was no problem here at the Cavender's in Round Rock, and there were plenty of straw and felt hats to choose from in va... read more
To start my co-workers and I were sent to Cavenders for our annual work boot round up. Their selection was amazing, All major makes and styles. But what really set them apart was the customer service. Crystal was extremely helpful, had a personality that could brighten anyone's day with the work ethic to match. Our work crew consisted of approximately 25 employees with different bills to fit. When we approached the counter Crystal immediately corralled us up knowing that our transaction would be difficult and timely with a c... read more
I truly love most of the boots and hats that Cavander's has. I have for years. However, I feel that this location in particular has subpar customer service. While there are many cashiers/custom service representatives walking around at this location, it seems they all ignore the customers even when they are flagged down. For as much money as I spend here as well as all consumers who shop here, this is the one aspect that will cause us to move our dollars elsewhere. Please do better.
Love Cavenders Boot City ! Always have had great service at any of their stores. Used to go to the Burnet road location, but the new Round Rock location is much closer to me, but the same great service ! Stopped in yesterday to get some mods done to the crown of my "Gus" style Stetson and Martin did an awesome job ! Thanks again Martin !
nice selection of cowboy boots. however, beware--most of them are from china. purchased a bracelet, belt and soft leather shoes. all of which I like and wear. i'd return, but I originally went to purchase American cowboy boots. the sizes were all sort of odd. hard to find a pair having a half size. they take military discount.
The customer service is hit or miss. The items are always what I am looking for. Ladies, when a lady is checking out with little ones, expecting her to hold items that are not bagged is not smart...just for you to improve next time.
My partner and I always shop at Cavenders and have always had positive experiences at other locations. Unfortunately, our visit to this location the day after Christmas was extremely disappointing. While my partner was trying on a pair of Lucchese boots, no one initially offered assistance. I approached two employees who were casually chatting, one was a tall, blonde young woman and the other was a gentleman named Calvin, who ultimately came to help us. We asked to try the boots in a size 9 and also in a wide. Calvin repe... read more
Business response:
Hello, Brittany. Thank you for being loyal Cavender’s shoppers and for sharing this feedback about your recent visit. We’re committed to making every customer feel welcome, valued, and appreciated, and the experience you describe with assistance, communication, and wait time while trying on Lucchese boots doesn’t meet that standard. Your comments, including your concerns about working with Calvin, will be shared with our Management team as we review coaching and expectations around guest service.
Frequently asked questions about Cavender's Western Outfitter
How is Cavender's Western Outfitter rated?
Cavender's Western Outfitter has a 4.5 star rating with 974 reviews.
When is Cavender's Western Outfitter open?
Cavender's Western Outfitter is open now. It will close at 9:00 p.m.