This profile has been claimed by the business owner or representative.
Chalifour's Flowers
- Florists
- Manchester, NH
About this business
Location details
46 Elm St, Manchester, NH, 03101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
Gave me a metaphoric Valentines Day Heart Attack today! Ordered flowers 10-days in advance for delivery today. Called and spoke to Cody for an eta Window if possible. He could not find my Order Number, last name, or address. He would not definitely say he lost my order. He said he would call me later. They are not organized. Apparently their website orders (at least for busy Valentines Day) are outsourced to a third party and they are not part of a system to track those orders. A third party contractor did show up and said t... read more
Business response:
Thank you for taking the time to share your feedback, Rickey. We are truly sorry for the stress and confusion you experienced on Valentine’s Day. We understand how important that day is, and the last thing we would ever want is for you to feel uncertainty about an order placed well in advance. We apologize for the miscommunication and for the difficulty locating your order information when you called. During Valentine’s Day, we do hire seasonal employees to help manage the significant increase in volume, and while that allo... read more
Driver cut me off on Candia St this morning only to take a right 9:30am reckless driving only to deliver flowers . My heart was in my throat And again just to deliver flowers oh ok
Friday before my wedding my fiancé & I went to view our flowers. My account was taken over by the manager because the florist I was working with for the last 2 years left in December. When the manager showed me my flowers I was shocked. Beyond shock was more like it. Every single flower was PINK. I was in such disbelief that I had no words. My fiancé asked the manager 3 times if we could send her a picture of what I wanted & she said NO. My MOH flowers were 4 white roses. Not a smaller version of my bouquet. I immediately ... read more
Absolutely the most disappointing experience of my entire wedding day! Ordered my flowers months ago, a week before the wedding I called to see if Michelle ( the wedding specialist) had questions, she couldn't find the order. This was after an Emil two days prior when I had toake an appointment for a phone call she's very busy!! She was very unprofessional and rude. When did find the order that we had actually emailed about two days prior, she said that she had it figured out. Skip forward to Friday the 3rd, we're picking u... read more
Business response:
Cathy, I am extremely sorry to hear about your disappointment in your experience. We work incredibly hard to provide an outstanding experience to all of our clients and I apologize that we failed to meet your expectations. I understand that you and your husband spoke to our manager who apologize and that we are providing a partial refund on your order, which will arrive on your card in a few days depending on your issuing bank. I truly with you and your husband the very best in the future. Once again, I'm very sorry about yo... read more
I will from now on buy carnations from a grocery store rather than visit this place and have to suffer the awful customer service. Truly just awful. Zero care or consideration in preparing flowers for my hospitalized wife...and the arrangement put together was woefully amateur at best...tied with a balloon ribbon!! It looked like a joke. But even worse, I was treated like a second-class citizen, that is, totally invisible, throughout the time I was there. Zero help, zero suggestions, zero recommendations after explainin... read more
Business response:
Jacob, I am incredibly sorry to hear about your awful and unusual experience. First, please know that we work hard to train our staff to provide outstanding customer service and clearly this individual did not follow our strict guidelines to meet and exceed your service expectations. I am embarrassed and appalled at the situation and we would like to make things right and make sure this never happens to another valued client. Would you please email me at kevintheflorist@gmail.com with your name and phone number so we can inv... read more
Yesterday my husband picked up a bouquet of flowers and the cashier was beyond rude. He asked "I'd like a bouquet " and the response was "go over there and pick it out yourself". When she was wrapping it , he asked for a ribbon as he saw thick beautiful ribbon. She wrapped it in cheap balloon ribbon and made sure to snap back reminding him rudely three times that they need a water source. I've lived in Manchester for 40 years and this was the place to go. Never again! The only reason I gave one star was because the Daisies... read more
Business response:
Fy, I'm extremely sorry to hear about your unacceptable experience. We work hard to train all our staff to provide outstanding service alongside our beautiful flower designs. Your husband's experience is embarrassing and I am extremely concerned about this because this is an extremely rare type of comment. Would you be so kind as to contact me or have your husband contact me via direct message on yelp or by emailing kevintheflorist@gmail.com so we can look into this further and try to make things right? I want to ensure that... read more
I'm very disappointed I'm not allowed a refund on my deposit that I put down. We ordered some flowers for an event 8 months from now, and they're denying my refund. You can't tell me they can't fill that time slot between now and then. Another florist offered a lot more for a lot less money. They did offer store credit, I'll give them that. . I'll never use that store credit, or recommend them. Update: We never even progressed to a signed contract...
Business response:
Vickie, Thanks for your review. While we apologize for any confusion and inconvenience, we must acknowledge that a non-refundable deposit on large-scale projects is a common practice among florists and many other businesses. Though we did not offer you a cash refund, we attempted to resolve the issue by sending you store credit at the same price. We apologize if this does not suffice. We will work internally on making sure our deposit refund policy is crystal clear moving forward for our customers. When you do choose to red... read more
We have been using Chalifours for years, I just called to order a boutonniere for the mother of a bride for a bridal shower this upcoming May 6th. Yes, a BOUTONNIERE, this is what the bride requested for her mom. I said I need it ready first thing at 8:00 am for the bridal shower. Not only was i told I was incorrect, she said "boutonniere's are for boys, corsages are for girls, ill order you a boutonniere". After I corrected Deb, she said I dont understand thats not what they wear. I explained that this was a request fro... read more
Business response:
Elizabeth, I am sorry to hear about your experience. We care very sincerely about doing an outstanding job for all of our customers and providing unparalleled customer service and flower quality. After reviewing this information and speaking to our staff who heard the call, I do believe that this was simply a misunderstanding. It was never our intention to provide you with anything less than a great experience, as we strive to provide to all of our customers. Given the unusual nature of the request, since traditionally bouto... read more
I am so disappointed in my order. First off I ordered for a friend who lost her mother and the flowers were not delivered that day but a rag left on door. I learned this from my friend who lost her mother and they wanted her to call. She just lost her mother so I called and they are rude but did deliver the flowers. She loved them and sent me a picture . I ordered ones that had roses in them and there were no roses just carnations, daisies, ustrameria I am sadly disappointed in the money I spent for what I actually got.!ple... read more
Business response:
Janis, first of all, I am very sorry to hear about your experience. I sent you a private message the day you wrote your review with my cell phone number but have not yet heard back from you. Due to the very cold weather, the flowers you ordered would have died if left outside for more than a few minutes. Since the recipient was not home, it is our policy to leave a tag on the door during severe weather and redeliver at anytime of convenience for the recipient. I am truly sorry that this cause an inconvenience for you and you... read more
Frequently asked questions about Chalifour's Flowers
How is Chalifour's Flowers rated?
Chalifour's Flowers has a 4.7 star rating with 827 reviews.
When is Chalifour's Flowers open?
Chalifour's Flowers is open now. It will close at 5:30 p.m.