Champion Windows and Home Exteriors of Dayton

Business response:

Robert C., thank you for your glowing review of Champion of Dayton! We're delighted that our products and team, especially Zachary, left such a positive impression. We're addressing your measurement experience to ensure smoother experiences moving forward. It's wonderful to hear our installer turned things around and earned your praise. We're excited about the possibility of assisting with your future projects. Thank you for trusting us with your home improvement needs! 

Business response:

Tom E., thank you for your glowing review of Champion of Dayton! We're thrilled that you found exactly what you wanted and experienced a smooth process throughout. It's wonderful to hear that Braden was helpful, and that our installer did an excellent job with attention to detail and cleanliness. We're ecstatic that you're satisfied with your beautiful new door. At Champion, we strive for excellence in every aspect of our service, and we're delighted to have met your expectations. Thank you for trusting us with your project! 

Business response:

Karen R., thank you for choosing Champion of Dayton and for your detailed feedback. We're glad you like your new windows and appreciate the positive comments about our sales team and office staff. We understand your concerns regarding the installation process, particularly the trim and gaps. We take these issues seriously and will address them promptly. Our commitment is to ensure your complete satisfaction with both the product and installation quality. We'll have our team review the work to ensure everything meets our high... read more

Business response:

Tara W., I sincerely apologize for the numerous issues you've experienced with Champion of Dayton. We deeply regret the stress caused by the mis-measurements, scheduling problems, and post-installation concerns. Your feedback about communication, installation management, and quality control is invaluable. We're committed to addressing these shortcomings and will review our processes to prevent such issues in the future. While we're glad you're pleased with the windows themselves, we understand this doesn't compensate for the... read more

Business response:

Thank you for your glowing review, Caryl M.! We're thrilled you're pleased with your Champion Windows and appreciate your recognition of our quality, despite the higher price point. It's wonderful to hear that our salesperson, measurement crew, and installation team exceeded your expectations. We're particularly grateful for your kind words about Branden Wallace. However, we're concerned about the peeling paint on your patio door screen. At Champion of Dayton, we strive for perfection in every detail. Please allow us to addr... read more