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Champion Windows and Home Exteriors of St. Louis
- Windows Installation
- Fenton, MO
About this business
Location details
29 Cassens Ct, Fenton, MO, 63026, United States
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The sales guy was absolutely exceptional.
Business response:
Thank you for your feedback! We’re so glad to hear the sales representative made such a great impression. We truly appreciate you taking the time to share your experience and thank you for choosing Champion!
The sales person, Paul Chiu, was fantastic. The installation was a little stressful. More about that later.
Business response:
We sincerely value your feedback about Paul Chiu and understand the installation stress. We appreciate your honest review.
The job was done in the time they said. The workers were on time and did not disappear.
Everything was perfect. Love finished area. Better even than I anticipated. Gentleman who did work was extremely professional and fast. He is a perfectionist.
Business response:
Marie U., we're delighted by your fantastic feedback! Your praise for our team's professionalism and the exceptional quality of work at Champion of St. Louis is truly appreciated. We're glad we exceeded your expectations and thank you for your willingness to recommend us. Champion Corporate looks forward to serving you again!
Great communication of the process, quality product at a reasonable prices. Overall a great experience
Business response:
We highly appreciate your feedback regarding our communication, product quality, and competitive pricing. Thank you for sharing your positive experience!
cleanup afterwards needs improvement. They installed said windows in one day.
Business response:
We are grateful for your feedback. We apologize for the cleanup issues and appreciate noting our efficient installation. Please reach out to me directly at hbroome@championwindow.com if you require any further assistance.
Installers were on time, courteous, and did a good job. They worked in a light rain until it began raining too hard. They waited out the rain and then did some more work. They cleaned up completely.
Business response:
Martin I., thank you for your glowing review of Champion of St. Louis! We're thrilled that our installation crew exceeded your expectations with their professionalism, dedication, and thoroughness. It's wonderful to hear they left your property clean. We're glad you're satisfied with the workmanship and that any issues were promptly resolved. Your recommendation means a lot to us. While we're pleased with your overall experience, we're always striving to improve. Thank you for choosing Champion of St. Louis for your home imp... read more
There was an issue with third window measurement being incorrect. I had to wait several weeks for a reorder. It was finally installed March 24th. My final bill that day was $449. Bill showed a scheduled 3rd payment of $1,347 removed. I thought that was for my inconvenience of rescheduling the installation. I was wrong. Champion contacted me to collect the $1,347 which I gave. It was all a little confusing to me.
Business response:
Jane F., we appreciate your feedback on your Champion of St. Louis experience. We're sorry for the measurement issue and billing confusion. While we're pleased with the final installation quality, we acknowledge our shortcomings in communication and scheduling. We're committed to improving our service to meet your expectations fully. Thank you for your patience and business.
The workers were Spanish speaking only. It was pretty impossible to ask questions.
Business response:
Susan M., we deeply regret the communication challenges you faced with our installation team at Champion of St. Louis. Your feedback on our service quality and cleanliness is concerning. At Champion Corporate, we're committed to addressing these issues promptly. We'd like to discuss this further and find a solution that meets your expectations.
Frequently asked questions about Champion Windows and Home Exteriors of St. Louis
How is Champion Windows and Home Exteriors of St. Louis rated?
Champion Windows and Home Exteriors of St. Louis has a 4.4 star rating with 2,158 reviews.
When is Champion Windows and Home Exteriors of St. Louis open?
Champion Windows and Home Exteriors of St. Louis might be open. It requires an appointment.