Children's Health PM Pediatric Urgent Care University Park Dallas

3.9

Urgent Care
Dallas, TX

About this business

Healthcare Pediatricians Urgent Care

Location details

6805 W Northwest Hwy, Dallas, TX, 75225, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 11:00 p.m.
Tue	11:00 a.m. to 11:00 p.m.
Wed	11:00 a.m. to 11:00 p.m.
Thu	11:00 a.m. to 11:00 p.m.
Fri	11:00 a.m. to 11:00 p.m.
Sat	9:00 a.m. to 11:00 p.m.
Sun	9:00 a.m. to 11:00 p.m.

3.9365 reviews

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Yareli R.

a year ago

We made the appointment online. At time of check in the receptionist would not make a copy of my actual ID- stated I needed to do it online. At discharge she wouldn't give me a paper copy of a school note, said it was in online portal. I told her I didn't have a printer. She proceeded to tell me to email my daughters school official. Then she told me I could wait ten-15 minutes before she could print one out? I had an event to attend, had to go. I told her I would figure it out myself. *My daughter had specific restrictions ... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Yareli. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.

Arcedalia Payan M.

a year ago

I was told my child had hand foot mouth. He did NOT have hand foot mouth. I felt the whole process was very rushed and what I had to say was not taken into consideration. No test were made after I asked. I felt very frustrated. I had never had this experience at this before at this location.

Business response:

Hello Arcedalia, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.

Jonathan C.

a year ago

Other than testing for strep which I asked for, the experts did not consider testing for other viruses. My daughter got sicker, I ended up in a different urgent care, tested for Covid, flu and mono- positive for mono. My daughter could have been diagnosed at Children’s if the professionals would have looked further past “it’s a virus, not step”.

Business response:

Thank you for providing your feedback and letting us know about this issue, Jonathan. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.