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Children's Health PM Pediatric Urgent Care University Park Dallas
- Urgent Care
- Dallas, TX
About this business
Location details
6805 W Northwest Hwy, Dallas, TX, 75225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 9:00 a.m. to 11:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 p.m. |
Go somewhere else! This is not it!
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
I made an apt for 0645, filled out all paperwork online, I arrived and wasnt seen until 0740, then a 5 min visit with the doctor, no labs fone, no meds given, another hour then was discharge. Left at 0845. I wasnt given any paperwork. Was told it was online. I checked mychart and its not there. Wasn't given any instructions on where to get it. Wasn't given an excuse for work to keep my sick child out of daycare. I asked receptionist and she was rude about it. Said the doctor should of gave me one. She ended up giving me one ... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Worse experience, Dr didn’t want give my child prescription cough medicine. Telling me all medicine is bad for the child it damage their heart. Then why are the store are selling it . If she don’t want prescribe medicine for kids. Then she dont need to be working there at all if a child is ill. After I told her my twin’s cough is worse in night every medication over the counter is not working. One my kid was there last week still coughing bad. Then the receptionist was the rudest person too. At her I told her to sent the pr... read more
Business response:
Hello Esperanza, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we believe in kindness and respect for all of our patients and families. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your family well.
We made the appointment online. At time of check in the receptionist would not make a copy of my actual ID- stated I needed to do it online. At discharge she wouldn't give me a paper copy of a school note, said it was in online portal. I told her I didn't have a printer. She proceeded to tell me to email my daughters school official. Then she told me I could wait ten-15 minutes before she could print one out? I had an event to attend, had to go. I told her I would figure it out myself. *My daughter had specific restrictions ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Yareli. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
I was told my child had hand foot mouth. He did NOT have hand foot mouth. I felt the whole process was very rushed and what I had to say was not taken into consideration. No test were made after I asked. I felt very frustrated. I had never had this experience at this before at this location.
Business response:
Hello Arcedalia, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Other than testing for strep which I asked for, the experts did not consider testing for other viruses. My daughter got sicker, I ended up in a different urgent care, tested for Covid, flu and mono- positive for mono. My daughter could have been diagnosed at Children’s if the professionals would have looked further past “it’s a virus, not step”.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jonathan. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Frequently asked questions about Children's Health PM Pediatric Urgent Care University Park Dallas
How is Children's Health PM Pediatric Urgent Care University Park Dallas rated?
Children's Health PM Pediatric Urgent Care University Park Dallas has a 3.9 star rating with 387 reviews.
When is Children's Health PM Pediatric Urgent Care University Park Dallas open?
Children's Health PM Pediatric Urgent Care University Park Dallas is open now. It will close at 11:00 p.m.