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Chuze Fitness
- Gyms
- El Paso, TX
About this business
Location details
1430 N Lee Trevino Dr, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to Midnight | |
| Tue | 4:30 a.m. to Midnight | |
| Wed | 4:30 a.m. to Midnight | |
| Thu | 4:30 a.m. to Midnight | |
| Fri | 4:30 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
They signed up my 17 yrs old child for a gym membership in *********. I found out they signed up a minor I had them cancel it they charged me a cancellation fee. The contract should be. Nil and void because the signed up a minor illegally. But the only way I could stop them from taking money from out joint account was to pay the 50 cancelation fee Pretty shady
Business response:
Hello, Thank you for taking the time to contact us. We apologize for any confusion that has occurred. Upon reviewing ********** account, it appears that it is no longer a minor membership and would be subject to the terms and conditions of the contract. We can see that the membership has already been canceled and no further deductions are set to be drafted. We are sad to see you go but we wish you all the best. Kindly,Chuze Fitness
This is definitely not a postive review. Beyond disappointed on Chuze Fitness. I would like to first express that the gym is for taking out the stress, for your health, to have fun in the classes. From a couple weeks drastic change as happen without any notice. Our instructors are being affected by this. Instructors are getting their classes cancelled to replace them for Yoga, Warrior Rythm classes that dont get full. Bodycombat and Bodypump are the most popular classes in our community people love those classes and enjoy th... read more
Business response:
Hello *******, Thank you for taking the time to contact us. We apologize for any frustrations that have occurred. We try to offer a variety of class options throughout the week and month, however, the classes and times offered are also based on the instructors availability, location, class popularity, and attendance tracking.We do try changing the schedule often in an effort to switch things up for our members.Perhaps this may be something we could change in the future, so we encourage you to keep an eye out on our class sch... read more
I have tried calling the corporate phone line that my location and online show, for months now. Back in April I was on the phone with someone who said she was going to cancel my membership due to loss of my Pops and yet I have been charged for the freeze that I put on my account before that.. It has been months! Someone at the location helped me login to an account that I did not even know I had just to cancel online where it charged me again! I do not even live in ************ anymore. I have had to transfer my location to ... read more
1) They Chuze to ignore their Tanning bed maintenance- always several bulbs out or faded or flickering. 2) They Chuze to hold you hostage as a membertheir own website says you can cancel via appnope. 3) Employees behave like middle school kids at recess. Manager is discriminatory and enforces rules for some and not others ie no gym bags (small) or phones per policywant music- nope- phone cant be within range. Any get emergency calls. Read the policy. 4) Clips missing from cable machines. 5) Many HS kids that do not know gym ... read more
I need to vent about my experience with Chuze Fitness Monday. This week, I got lectured for having a water /liquid bottle container bag, even though they said it's for the safety of others. The crazy part? I've seen at least three other members with similar bags on the floor, and none of them got called out. Why am I the only one being singled out?To make things worse, I left an honest review about this inconsistency on their ******** page, and guess what? They recently blocked me. Instead of addressing my concerns, they cho... read more
Business response:
Hello *****, Thank you for taking the time to contact us. We apologize for any inconvenience or frustration that has occurred. It is our gym policy that bags of any sort are not allowed on the gym floor. We do regret if you felt singled out and we will be sure to follow up with the onsite management team to ensure that this policy is being upheld for all members. Have a wonderful day! Kindly,Chuze Fitness
I have tried several times to resolve the situation locally with no luck. The gym I go to is in ************** and they can not resolve the issue of the constantly broken TV audio box. The staff is uncooperative, so is the branch manager and the district manager. They all blame the corporate office for being slow, along with the IT department who oversees these issues. The fact is that they are selling their memberships with the tv app that allows customers to have access to tv channels, although the app is never available, ... read more
Business response:
Hello *******, We apologize for any inconvenience or frustration that has occurred. We encourage you to use App Audio and Tunity which will allow you to listen to the ** while completing your workout. We hope your future visits will be more enjoyable! Kindly,Chuze Fitness
You can't even get a hold of anyone to to talk to ??????? I don't understand why this business exists. It doesn't really care about anybody
Business response:
Hi *******, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope youll find another facility that will better meet your needs. Kindly,Chuze Fitness
I am writing to formally express my severe dissatisfaction and request immediate disciplinary action against **********, the manager at the *********** Chuze Gym, on behalf of my friend and gym partner, ***********************. **** has been a loyal member for over 4 years and has consistently enjoyed his experience until his recent interactions with ****.During a recent visit, **** forgot his cell phone and asked **** to manually sign him in. **** not only refused but also demanded **** use a FOB, addressing him in a condes... read more
Business response:
Hi *****, We are sorry to hear of your frustrations. As mentioned on multiple other occasions, While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways with ****. We entrust our local and district leadership team that feel this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope he finds another facility that will better meet his needs.Kindly,Chuze Fitness
I had to grievances with this location the first is with equipment and the other with the cleaning and health practices there. First the hot tub and wet sauna are always broken or down. I pay the premium price for access to these areas and yet the access to them is not monitored or inforce by the staff. When these services are down for months at a time Im not compensated or given a discount for the lack of access to this services that I continue to pay for. The second is the cleaning or lack of cleaning at this location. The... read more
Business response:
Hello ******, Thank you for sharing this feedback with us. First and foremost, we are sorry to hear of these frustrations. At Chuze we have very high standards of customer service and cleanliness and we regret if we let you down. We are sorry to hear of your frustrations regarding the maintenance of our pool and hot tub. Unfortunately, we are still dealing with many manufacturing, supplier, and shipping delays nationwide. While some factors are out of our control, we are working hard to do everything we can to mitigate and r... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 2.9 star rating with 244 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 4:30 a.m.