Chuze Fitness

Colin S 

on BBB

3 years ago

So I actually have been a member of Baileys for only seven months, in which I put my card on file for myself and a friend of mines account who relocated out of the state and canceled his membership. They told me I would still be prorated a charge going forward, and then after that, I would not be charged for his side. I was standing right there when he was on the phone with corporate and he canceled the membership and four months later I was still being charged and noticed so I called up there and I was told that they only f... read more

Silvia C 

on BBB

3 years ago

I was a loyal EP fitness membership for over 12 years. The company transferred to Chuze fitness. I was NEVER informed of any changes in any way. I had a family plan and had paid for cycling for life at EPfitness. However, back in December 2022, I had surgery and did not return to EP until March 2023. That is when I was informed that I had to pay membership dues and other other fess and dues for an "agreement/contract" with Chuze that is non-existent. The girl at the front stated they would fix it. Never happened. I went back... read more

Alejandra C 

on BBB

3 years ago

I cancelled back on december when I had a cervical surgery ! I was charged on January, march and april Ive called like a thousand times and spoke with a manager she was the worst , she said there was no record of me canceling the account and that I needed to bring proof of my surgery in order to get a refund , I took the paperwork to the gym and cancelled for the third time and of course I havent received any refund , still missing my 100 dlls, ep fitness was bought by chuze fitness didnt even tried out the gym but I am done... read more

NOAH M 

on BBB

3 years ago

NEVER use Baileys Powerhouse gym, as a contractor living in motels and attempting to go to a suitable gym, i needed to relocate due to a job location change, i gave them the location of the new job location and my new hotel, and they then said the location was deemed insufficient BECAUSE the contract between them for it to be "cancelled" had to be a permanent address change, however being a contractor I only have temporary address changes, regardless because I am not going to change my mailing address to a hotel for a month ... read more

Maddie B 

on BBB

3 years ago

I moved out of the state a year an a half ago, now there are no chuze locations near me. I walked into the gym (************** location) before I left so that I could cancel my membership. I still got charged. I have called and cancelled and done every stupid task I was told was required in order to cancel, not one but, TWO TIMES. When I call into any location and ask about cancelling my membership I either get "transferred" and nobody ever picks up, or you guys just hang up on me. The two times I did actually talk to a "man... read more

Jason G 

on BBB

3 years ago

I wouldn't even give this company a one star review. I canceled service with them in November of 2021. Again I received charges in June 2022. I called and was told my account was in fact closed. Then in October 2022 my bank was charged again. I called my bank and disputed the charges my bank canceled all charges coming in. I do not owe yall any money. I've not lived in Florida for since January of 2022. Everytime I've spoken to a rep ok the phone they're incapable of doing anything. I will be writing reviews everywhere about... read more

Ramanda W 

on BBB

3 years ago

Signed up for this gym, which is honestly an AMAZING gym with tons of locations. I called to cancel due to relocation out of state, they need work on training who they have behind the desk answering phones. The young lady was very nice said she would take down my info and send me the cancelation notice. I since moved out of state (did not have the time to look for a new gym) or see if ******** is in my new town. Thought everything was fine, it's been three months and now I am being threatened with collections??? How about a ... read more

Evan T 

on BBB

3 years ago

This gym is more predatory than any other gym with their agreements, and their locations are awful compared to any other gym chain. 

San G 

on BBB

3 years ago

I became a member at 50% family discount of a "regular" membership at this gym and was told that the monthly membership would be about $12/month - later, when another family member left the gym, my monthly rate went up to a regular price of a 'premium membership'. When I approached them and even the corporate office, I was told that was what was written in the contract - sadly, that was written on the contract. I just wanted to use this platform to warn other customers that they should not go by what they are 'telling' you b... read more