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Chuze Fitness
- Gyms
- Sacramento, CA
About this business
Location details
6061 Florin Rd, Sacramento, CA, 95823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Staff is really rude and entitled. Ofc not all just the two chubby girls & one of the Asian girls. My friend came here and it was her 1st time & asked where the bathroom was and they gave her a very rude and sarcastic response. One time I was walking towards the sauna and one of the girls yelled at me. They need to be better smh
Business response:
Hi Mari, We appreciate you taking the time to write us a review. We are truly sorry to hear your frustration regarding your experience with our front desk staff. Great customer service is what we strive for and we regret that your recent visits have not been reflective of that. We have shared your feedback with our district leaders to better address this internally with our teams. Thank you again for bringing this to our attention, and please feel free to reach out to us directly at info@chuzefitness.com if you have a... read more
Great equipment. Half the time things are not working. Terrible staff. Staff allows their buddies to hop on the intercom and act like fools. When the GM is not present you can tell the staff does what they want and mistreat their customers. I've seen plenty of times that staff are rude to individuals that speak only Spanish. Your gym is located in a Spanish speaking community where over 70% of your members are Spanish speaking. It's unfortunate that the staff there are unprofessional and childish. I recommend those that can,... read more
Business response:
Hello Jeremy, First and foremost, we regret to see this updated review. We pride ourselves on providing a clean and welcoming gym for all our guests and regret if we let you down. While some of our team may not be Spanish speaking, we regret if the behavior from our team was anything other than friendly and we will address this further with the onsite and district leadership teams. We thank you for bringing these matters to our attention for us to further address and we hope that you will have better experiences moving... read more
Its winter now, fan is still blasting... It is really hard to workout with very cold atmosphere. However overall good gym.
Business response:
Thank you for the review, Frances. We are so glad you are enjoying the facility. In terms of the fan, we usually have the fans on a higher setting during peak times, but we recommend speaking to one of our Team Members onsite and they can adjust the fan setting. We want to ensure all members feel comfortable while working out. Thank you again for the review and feedback. We hope to see you again soon! Kindly, Chuze Fitness
used to be really good but now it's pretty bad. Most new morning staff couldn't care less about helping you. Most just stand there talking and ignore you. equipment is always dirty. people are rude. super gross. not even worth $10 in my opinion.
Business response:
Thank you for the review, Deborah. We are sorry to hear of your disappointment and we apologize for any lack of customer service you may have experienced. We will be sure to follow up with the onsite leadership team so that this can be addressed. We want to ensure all members and guests feel welcome and are treated with kindness. We thank you again for your review and feedback. We hope to see you again soon! Kindly, Chuze Fitness
I started my membership at Chuze with bringing my mom along. I understand their guest policy, however my mom was interesting taking classes, so I gave her my spot meaning I wasn't taking classes bc I understand only one person can take it. I was just doing weights and machines. I would gladly switch the membership but my mom is just here for vacation so just doesnt make sense have her as the account holder. Other instructor were understanding. However, and instructor who claims he is the area manager Amaru X, harassed my mom... read more
Business response:
Hi Monseratt, Thank you so much your review. We appreciate you taking the time to share your experience. It is certainly not our intent to make members feel unwelcome. We apologize that our service did not satisfy your expectations. It seems there might have been a miscommunication. This has been brought to the attention of our Florin team to make sure this doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for our members. Kindest Regards, Chuze Fitness
The company utilizes space very well. I like all of the extra amenities. Aa I am mobility challenged, I initially joined at the $30 membership so that I could use the sauna and massage tables. After I could no longer get to the gym to take advantage of the extra amenities, I downgraded to the $10/mo membership. I was initially informed that I could downgrade at any time with no penalties or extending the contract. After more than 6 consecutive months of not using the gym, and 3 months left on my contract and before the annua... read more
Business response:
Hi Jessie, Thank you for leaving us a review. We are happy to hear that you enjoyed our facility and amenities offered. However, we are sorry to hear of your disappointment regarding our downgrade policy, and apologize if there was any miscommunication. We followed up with you in a DM to further discuss these matters. We hope to hear from you soon. Kindly, Chuze Fitness
They do not ensure informed consent in filming group classes. There is no clear mention of filming certain classes on sign up screen on their app which they tell us to use, nor clear announcement about recording during the class, nor signage to inform students. During the class, there were Chuze employees staying at the front of classroom filming the whole time and it was extremely uncomfortable. Despite my request not to be filmed, they persisted. Their handling of this situation by the management was unprofessional, arro... read more
Business response:
Hi Jun, first and foremost, we do apologize for any appearance of lack of empathy towards your situation. We recognize the sensitivity of this situation and take your experience very seriously. We do have a policy in place that doesn’t allow members to take pictures or record others without their knowledge, so we greatly appreciate you bringing this to our attention. We will be sure to follow up with our onsite leadership team so that this can be addressed immediately. Our promise to current and future members is to be a s... read more
I really love this gym for the amenities offered and the cleanliness of the equipment. Staff is very friendly and always greets you when you walk in. Only thing that bothers me is their obsession with getting you out during the last hour that they are open, especially on the weekends. They start closing rooms down an hour before close and are constantly rushing you on the speaker to get out. It is very annoying to have staff constantly nagging you during your workout or being kicked out of rooms an hour prior to close when y... read more
Business response:
Hi Alex, Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to follow up with the onsite management team so that this can be addressed. Thank you again. We look forward to seeing you again soon! Warm regards, Chuze Fitness Member Services
I joined about a month ago. Today I signed up for a Barre class. I didn't have a mat, which is a requirement. I asked if I could use one of the mats from the Group X room, and they said that I could not do that. I am dissapointed in this response. I will be downgrading my membership, to the basic plan.
Business response:
We're sorry about this, Judy, and hope that your experience has gotten better since this.
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.3 star rating with 398 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 6:00 a.m.