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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overall it was pleasant for the one night. I wasn’t a big fan of the room, the room we stayed in has a huge crack in the ceiling not to mention a buck of little holes, kind of concerning, gave me anxiety. I love being able to walk from casino to casino very nice and easy.
Business response:
We're truly sorry to hear about the condition of the room, Nancy. The crack in the ceiling and the holes you noticed are definitely not the experience we want for our guests, and we completely understand why that would cause you concern and anxiety. We sincerely apologize for that. On the bright side, we're so glad to hear that you enjoyed the convenience of being able to walk from casino to casino! It's great that you found that aspect of your stay pleasant and easy to navigate. We appreciate you taking the time to share yo... read more
Good No pool Room
Business response:
Thank you for your feedback, Merryle. We noted your concerns about the pool and room. We hope to welcome you back for an improved experience.
Relaxation
Business response:
We are pleased to hear you found relaxation with us, Mcdaniel! That means everything to us. We hope to welcome you back soon.
Price was right for this one-night stop on a long road trip home from Yellowstone and Grand Teton. Getting to the tower and parking was a little confusing. We asked if there was parking for a vehicle too tall to enter the garage and were told that there wasn't. I happened to spot the oversized parking area in the garage, but there were quite a few regular sized vehicles occupying the relatively few spaces (maybe 20?) available for oversized vehicles. We were able to find the one available spot, but wish that the size restric... read more
Business response:
Thank you for your honesty, Don, and for taking the time to share such a detailed review of your one-night stop with us during your road trip home from Yellowstone and Grand Teton. We're truly glad to hear that your room was clean, quiet, and comfortable, and that you enjoyed the lovely view of the mountains. It's also wonderful to know that you found our casino clean and our staff friendly. We sincerely apologize for the confusion and inconvenience you experienced with the parking situation. We understand how frustrating i... read more
Great value Long walk to room. Right in the middle of all the action….
Business response:
Thank you so much for taking the time to share your feedback, Robert! We truly appreciate it. We're sorry to hear that the walk to your room was a bit longer than expected, and we understand that can be a bit of a hassle. On the bright side, we're absolutely thrilled to hear that you felt you got great value during your stay! It's also wonderful to know that you enjoyed being right in the middle of all the action and the central location worked well for you. We hope that overall the experience was an enjoyable one, and we lo... read more
Good The TVS weren't working for 2 days and when we did call down the 1st day about it they were kind of rude at the front desk and it finally got working 2 days later. The beds were real comfortable and the maids did a great job.
Business response:
We sincerely apologize for falling short of your expectations during your stay, Donna. We are truly sorry to hear about the TV issues that persisted for 2 days, and we completely understand how frustrating that must have been for you. Additionally, the experience you had when you called the front desk about the issue is certainly not the level of service we want our guests to encounter, and we deeply regret that you were met with rudeness when you reached out for assistance. These are important concerns that we have taken no... read more
Exceptional
Exceptional We were directed to our room across the street and that route had a lot of stairs. It was a pain since we're older and we had luggage. It would have been great to have been directed where the elevators took us up. Or room was so pretty and nice. It was clean and comfortable.
Business response:
We sincerely apologize for the inconvenience you experienced with the stairs while carrying your luggage, Judy, especially given the circumstances. We completely understand how challenging that must have been, and we are truly sorry that our team did not direct you to the elevator route from the start. Your feedback is incredibly valuable to us, and we will definitely work on improving the directions we provide to our guests so that a more accessible and convenient route is clearly communicated. We want to make sure that eve... read more
We enjoyed the stay very much. Whenever we needed help, we found it. Thank you. I could not find information for the WiFi or Television use. No Biggee. all was very good for us.
Business response:
Thank you so much for sharing your experience with us, Marco! We are truly delighted to hear that you enjoyed your stay very much and that everything was very good for you overall. It means a great deal to us knowing that our team was there to help whenever you needed assistance. We will definitely take your feedback into consideration and work on making our WiFi and Television information more easily accessible and visible for our guests in the future, so that others do not have the same inconvenience. We hope to welcome yo... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 42,243 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.