Circus Circus

Business response:

Thank you so much for taking the time to share your feedback, Michael! We truly appreciate your honest comments and are glad to hear that you found our rooms clean, comfortable, and a good value, and that our downtown location worked well for you. We also hear you regarding the dated feel of certain areas and your concerns about the resort fees not meeting your expectations in terms of value. Your feedback is very important to us, and we want you to know that we are actively working to improve the overall resort fee experien... read more

Business response:

Merci pour votre commentaire, Jean-Daniel. Nous sommes ravis que la chambre spacieuse, les lits confortables et la grande salle de bain aient répondu à vos attentes lors de votre séjour. Nous apprécions également que vous ayez mentionné la facilité d'accès et le parking gratuit, car nous savons que ce sont des atouts importants pour nos clients. Nous comprenons que notre hôtel-casino puisse avoir une ambiance plus classique et traditionnelle que les grands établissements, et nous apprécions votre évaluation honnête. Nous som... read more

Business response:

Thank you for taking the time to share your detailed feedback with us, Tina. We sincerely apologize for falling short of your expectations, particularly with the confusing signage that made your walk from hotel check-in to the Sky Tower so frustrating. We completely understand how disorienting and time-consuming it must have been to take multiple wrong turns, and we are truly sorry for the inconvenience this caused during your stay. Your concerns regarding the outdated and cumbersome handicap accessibility are also something... read more

Business response:

We are so excited to hear that you enjoyed the amenities and cleanliness, John! It's wonderful to know that the bathroom amenities, coffee, and other options met your expectations and made your stay a great one. We truly appreciate your honest and balanced feedback regarding the room distance from the casino and parking, as well as the tissue dispensers. We understand that even the minor details can make a difference in your overall experience, and we want to assure you that your input is very valuable to us. Your thoughtful... read more

Business response:

Thank you so much for taking the time to share your feedback with us, Johnson! We truly appreciate it, as it helps us continue to improve the experience for all of our guests. We're really glad to hear that you enjoyed your room and your stay overall — that means a lot to us! We sincerely apologize for the inconveniences you experienced during your visit. Your concerns regarding the AC performance, the confusing property layout, and the vending machine prices have all been duly noted and are very much appreciated. We comple... read more

Business response:

Lamentamos mucho el problema del triple cobro que usted experimentó, Ramírez. Entendemos perfectamente lo frustrante que debe ser que le hayan cobrado tres veces sin que se haya cancelado ni reembolsado el importe. Sin duda, esta no es la experiencia que deseamos para usted, y le pedimos disculpas sinceramente por las molestias ocasionadas. Queremos asegurarnos de que este asunto se aborde y resuelva lo antes posible. Por favor, póngase en contacto con nosotros directamente para que podamos revisar los detalles de su transac... read more

Business response:

We sincerely apologize for falling short of your expectations with the bed during your stay. It is truly unfortunate that the bed leaned to one side and caused you to experience back pain, as that is certainly not the experience we want for our guests. We appreciate you bringing this to our attention. On a brighter note, we are so glad to hear that you enjoyed our family-friendly atmosphere and found it easy to locate dining options during your visit. Your feedback about both the positive and negative aspects of your stay is... read more