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City Bark Parker
- Pet Boarding
- Parker, CO
About this business
Location details
9835 Mangano Ln., Parker, CO, 80134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 08:00 a.m. to 6:00 p.m. |
I have been overcharged twice now in the past two months. They ask you to make a reservation online where you fill out the specifics. However, when you arrive at dropoff, they make you fill out a form that does not include the same options. I ended up being charged for things that I had not wanted in my online reservation. The young woman stated they were switching over to a new system but did not offer to refund my money. I'm not sure if this is deliberate to make more money or just an oversight but it is not good busi... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (720)-221-3267 and ask for the front desk manager so that we can better assist you. Thank you, City Bark - Parker
In January (2022), we had a last minute emergency and I had to board my 1 year old and 6 year old Goldens. They are happy, well behaved dogs. They lived and didn't get sick so I guess that's the basics. The staff were rude and wouldn't let me look at the care facilities because of "covid" although the five of them were hanging out unmasked behind the counter and in the kennels were DOGS. They showed me a picture on their phone. I was told the staff go home at 5:00 or 6:00 pm so the dogs have to remain in their indoor kennels... read more
I had high hopes for City Bark. But, once again, let down by another pet boarding. Dropped off my dog, for a one night trial run. When I picked her up at 10am, and looked into my bag, her dry food, snack & breakfast had never been given. One front desk employee ran off, leaving another young girl to try & figure out what was posted in the computer. I asked her if she could find out if my dog was fed some other breakfast, & she said they would call. Never got a call. She didn't charge me for the night. The dog was not fed, du... read more
Business response:
Christy, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure this does not happen again.
We boarded our dog here for 2 weeks while we were out of town. He was picked up on the weekends by a family member and he smelt like pee 3 different days and one day was actually soaked in it, and he pooped immediately when he walked out of the building. He can hold it for 12 hours if he needs so he must not have been taken out at all for him to do this. When we spoke to the facility about this they kept trying to change the topic or just say they would do better but would never compensate for their mistakes. Now that we ha... read more
Business response:
Hi Allisabeth, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Our General Manager has left you a voicemail as we would like to discuss this feedback with you in greater detail.
If you love your dog, do not ever board them here. Our puppy came home with two aggressive parasites/infections, roundworm and giardia. Find somewhere else. In response to customer service, the reservation was under my wife's name. Also, we have tried to call multiple times with no answer.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Let me start by saying, I have no idea how City Bark Parker is in business, other than the fact it was once an outstanding business and the fact they provide little detail on their website regarding the services they're providing. Other reviews mention a change in ownership has brought the place down, although I cannot confirm the ownership detail. We started using City Bark Parker about 5 years ago and our dogs loved to go. Our dogs are easy going and love to play with other dogs. Over the last year or so, our dogs began ... read more
Their boarding services are okay. Plenty of workers out around the dogs. But their grooming services....STAY AWAY. The lady literally cut the tip of my dogs tail off....LIKE AN ENTIRE INCH OF TAIL. No joke...it's been bleeding off and on for 5 days and his tail is noticeably shorter. Worst part is she blamed it on us because we requested his tail be less feathery and more evenly trimmed (he's a golden doodle). AND...She still charged us for the grooming services!!! We're done here and I'd highly suggest you stay away. BTW,... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Dj. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. May we reach out to you no later then tomorrow to discuss this concern? Thank you, City Bark - Parker
I have to share this because I am so beyond disappointed with the new General Manager at City Bark in Parker, CO. I don't know what happened to Todd but since he has been gone - the place is not the same. I have a Newfoundland named Duke and he has been going to City Bark since he was a puppy. Anyone that has a big dog know it comes with big expenses. If Duke gets hurt - it costs a lot of money. While Todd and his staff were there - they were amazing with Duke. They would let him play and then give him a rest and were ... read more
I have taken my one-year-old boxer here a few times, he comes back tired and that is usually the goal because he has so much energy all the time. I bring him to daycare so that he doesn't have to be alone all day, I pay for him to have fun and know he is safe... until he comes home with a missing patch of hair, the top of his head is bleeding, and side of his face is scratched up and bleeding. This tells me that someone wasn't watching close enough and who knows what could happen. Very disappointing. I have not once been war... read more
Frequently asked questions about City Bark Parker
How is City Bark Parker rated?
City Bark Parker has a 4.1 star rating with 403 reviews.
When is City Bark Parker open?
City Bark Parker is closed now. It will open at 6:30 a.m.