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COIT Cleaning and Restoration of Cleveland
- Home Cleaning
- Bedford Heights, OH
About this business
Location details
23580 Miles Rd, Bedford Heights, OH, 44128, United States
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Unreliable! I scheduled tile floor cleaning for the time block of 11-1 and customer service called to confirm time. At 1:00, no technician, no phone call. I called customer service and they told me I was scheduled from 2-4. Had I not called I would have never known and I scheduled that time block for a reason in addition to taking a day off from work! Don't bother giving them your time! Update to review going from 1 star to 3: I was contacted by Amanda and she apologized on behalf of the company for my experience with th... read more
Business response:
Thank you for your honest review and for taking my phone call today. We appreciate the opportunity to come to your home, make this right for you, and clean your tile and grout. We fell short of delivering the wold class experience we strive for and regret this scheduling error occurred. We sincerely apologize for the lack of communication you received today in regard to your appointment time and will take the proper steps to ensure it won't happen again, to any of our valued customers. Thank you again for your time and the c... read more
Coit Cleaning and Restoration is due well-deserved praise for the work they did in my rental home, when I arranged for them to do air duct cleaning. The Coit technician discovered asbestos wrapping some of the air duct junctions, etc. (some of it torn) and immediately advised me of this health hazard. After an asbestos removal company took care of this, Coit came back and did an excellent job of cleaning the air ducts and I noticed an immediate difference in the air quality of my home (and am looking forward to much less d... read more
Business response:
Thank you for taking the time to rate your first experience with us. We are thrilled to hear how happy you are with your technician Allen and the results of your air duct cleaning. We appreciate your raving review and look forward to helping with your future cleaning and restoration needs.
So my first experience with Coit was not good. They did a poor job cleaning my dryer vent and had to come back out to fix it. But they were difficult to pin down for a time to come back out. However, they made things right and resolved the situation to my satisfaction. I appreciate that they recognized their mistake and did good by us to fix it. Much appreciated.
Business response:
Thank you for reviewing your total experience with us and allowing us to honor our no-risk, 100% satisfaction guarantee. We strive to deliver a 5 star experience the first time, every time and we regret that your first experience with us didn't go as planned. We appreciate the opportunity to win back your trust and resolve the situation to your satisfaction. Thank you again, and we look forward to serving you better in the future.
This was an awesome find online for our home. We were having some allergy issues like coughing, runny nose etc ever since we moved into our new home. We clean, vacuum almost daily and still we had no relief. I searched online for help and coit cleaning and restoration came up. I read their reviews on their site and decided why not get a vent cleaning. A nice gentleman came to our home and explained the process of the cleaning. He even gave me an estimate for carpet cleaning in the future. We had someone from coit come by to ... read more
So COIT really saved me today. This is a sort of disgusting mess story, so reader beware! I have two rescue dogs, one of whom has been with us about six weeks. Before Gracie came to us she was abused, neglected and starved in a crate where she apparently learned to eat her own excrement. I didn't realize quite how skilled she was at this and she was outside yesterday for quite a while. While I've cleaned the back yard we have two dogs and it had been several days. At 4:45 this morning Grace started throwing up all of the s... read more
Always on time, excellent sevice, great results. Been using them for the last nine years for carpet cleaning, tile cleaning/regrouting, area rug cleaning, and upholstery cleaning. Highly recommend.
Had. carpet and duct leaning ordered. The duct cleaner was knowledgeable and pleasant. His equipment was old and dirty, I now have an odor that smells like dirt in my HVAC system. The carpet cleaner was unable to follow parking instructions because he claimed his truck broke down and was told by his supervisor to not drive it. And was obviously upset over the whole situation. Which left him with a 75 yard walk with the portable cleaner on a hot day. A replacement truck was delivered and the broken down truck was driven away?... read more
Business response:
Hello Alan - thank you for bringing this to our attention. We would appreciate the opportunity to rectify this situation. If you can please call our reputation manager Joann we would appreciate it. Her phone number is 216-626-0040 and her extension is 106. Thank you and we look forward to hearing from you.
I had a dog pee situation which Coit did say they can't guarentee they could remove stains and odor. BUT I paid for the deorderizing and paid over $300 extra for their "unleashed" specialized pet deorderizing. There was absolutely NO DIFFERENCE after the carpets had dried. No stain removal. The odor was not reduced. I feel this was a complete scam to get extra money from a client. Additionally, the technician did not move a single thing unless I mentioned it specifically. I had to call him back to move chairs and end t... read more
Business response:
Sharlene, thank you very much for reaching out to us. This is certainly not the experience we want our customers to have. I am not sure where the disconnect was, but COIT does have a 100% Money Back Guarantee and stands behind all its work. If you can direct message us with your phone number, we will reach out to you to resolve your issue. Thank you again for your feedback and we hope you have a very Happy Thanksgiving!
They are very unprofessional, very rude, they really don't care about our time, our needs, I really want people to pay attention to reviews, its real experience, they don't deserve not even a star. I made an appointment 3 days ago for cleaning my AIR DUCTS VENTS, I was very specific. The appointment SCHEDULED was not on time, after waiting and waste my appointment day, I called COIT, and after 5 min I RCVD a txt message saying MARK WOLLERMAN the adviser will arrive after 4:00 pm. After he enter in my house he said it was h... read more
Business response:
Hello Ms Mariana M We regret to hear that you had a negative experience with Coit. We take these allegations very seriously and have addressed them. Thank you for speaking with Rick yesterday and giving us the opportunity to rectify your situation and get you rescheduled for next week. Sincerely Coit Cleaning & Restoration
Frequently asked questions about COIT Cleaning and Restoration of Cleveland
How is COIT Cleaning and Restoration of Cleveland rated?
COIT Cleaning and Restoration of Cleveland has a 4.8 star rating with 1,767 reviews.
When is COIT Cleaning and Restoration of Cleveland open?
COIT Cleaning and Restoration of Cleveland is open now. It is open 24/7.