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COIT Cleaning and Restoration of Cleveland
- Home Cleaning
- Bedford Heights, OH
About this business
Location details
23580 Miles Rd, Bedford Heights, OH, 44128, United States
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Very poor job of cleaning my carpets. Workers spent minimal time and effort and it showed in the result. Missed areas, no stains removed, traffic areas looked untouched. Sent a second worker days later with even less time spent. Both seemed more interested in conning me with excuses and untruths than doing the job. The second guy actually said, "we never get stains out." I will never use them again and would never recommend.
Business response:
Thank you for your review. I ‘m sorry to hear you felt the results were not what you were expecting. We pride ourselves on having an expert advisors and technicians who explain to our customers what to expect and advise them of any problematic conditions of their carpeting. We even offer to send a technician back to reclean if not satisfied. However that it what makes Coit Cleaning & Restoration exceptional even if you are still not satisfied we offer 100% customer satisfaction guarantee. We have tried to reach out to y... read more
900 square feet of carpet vacuumed and "cleaned" in one hour? That equals a terrible job at a cost of almost $300. Don't waste your money as these cleaners want to get in and get out. He left spots I was able to remove with Resolve in seconds. I'll rent a machine and do it myself next time.
Business response:
Thank you for your carpet cleaning review. We want to make it right for you and learn more about your experience, unfortunately we have not been able to locate an account for you in our system (Lou V, Brunswick). We have attempted to contact you through Yelp and unfortunately haven't heard back from you. This leaves us asking you to please contact our Customer Relations Manager, Amanda, directly at 216-816-4818. Thank you again and we hope to have the opportunity to restore your faith in us as your cleaning and restoration c... read more
What terrible customer service. I delayed my carpet cleaning service until a day during the week when I knew I could be home for most of the day, and although I could not request a specific appointment time, I could request morning, afternoon, or evening. I requested a morning appointment. Got a call the day before to confirm, and while the morning thing was not mentioned, the rep told me that I would get a call early in the morning with a two-hour window. Great. Get a call this morning saying they'll be here between 3 ... read more
We waited over 3 hours past the original confirmation time for the appointment. Needless to say, this disrupted our work schedules, daycare plan, etc. We were NOT happy, to say the least. Customer service offered a $25 coupon for our next service, which is ridiculous, considering the job was well over $700! Our carpets look great and the gentleman that cleaned the carpets was very nice and professional. Yet, the major inconveniences caused by Coit were not worth the hassle. We'll use a more reliable service next time. Keep l... read more
Very disappointed. They made no effort to get coffee stains out. I got all the stains out after they left with Prestone Interior Cleaner and my shop vac in 45 minutes
Business response:
We are proud to offer one of the most comprehensive cleaning guarantees within our industry. We go above and beyond to guarantee our customers are completely satisfied. While we work hard, and train our employees even harder, we know there are times that things may not go as planned. This is why we contact every customer by email/phone within days of completed service to make absolutely sure there are. We do this, not because we have to, but simply put, because it's the right thing to do. When we know we missed the mark we m... read more
My water heater busted, which ended up flooding my whole downstairs along with my neighbors. (We were in condos). The clean up crew for Coit that did the restoration was great, but after that process, it went downhill. The person responsible for making arrangements for the repairs (Laura) was very uncooperative and unresponsive to calls/emails. Coit subcontracts the work out to other companies, which were also undependable, slow, and just did a horrible job. Coit does a great job at cleaning carpets, that's about it. If you ... read more
Frequently asked questions about COIT Cleaning and Restoration of Cleveland
How is COIT Cleaning and Restoration of Cleveland rated?
COIT Cleaning and Restoration of Cleveland has a 4.8 star rating with 1,767 reviews.
When is COIT Cleaning and Restoration of Cleveland open?
COIT Cleaning and Restoration of Cleveland is open now. It is open 24/7.