Comfort Inn Gilroy

Business response:

Thank you for your 6 out of 10 rating and for sharing your feedback. We are sorry to hear about the issues you encountered, including the broken TV cable box and the smoke smell in the hallway. We also appreciate your feedback on the breakfast offerings, as we are always looking for ways to improve. Your comments have been noted and shared with the appropriate teams for review. We appreciate you bringing these concerns to our attention, and we hope to provide a better experience on a future stay. 

Business response:

Thank you for your 10 out of 10 rating and for choosing Comfort Inn Gilroy in California. Your glowing score means the world to us, and we're so glad our team delivered the exceptional experience you deserve. We can't wait to host you again soon. 

Business response:

Thank you for your 8 out of 10 rating and for choosing Comfort Inn Gilroy in California. We appreciate your honest feedback and are pleased to hear you enjoyed your stay overall. Your score helps us focus on the details that will make your next visit even better. 

Business response:

Thank you for your 6 out of 10 rating and for sharing your feedback. We are glad to hear that you enjoyed the breakfast during your stay. We are sorry to hear that the bed felt hard and uncomfortable, that the sheets had stains, and that there was no one available at the front desk when you needed assistance. These are all concerns we take seriously. Your comments have been shared with the appropriate housekeeping and front desk teams so they can review and address them. We appreciate you bringing these details to our attent... read more

Business response:

Thank you for your 8 out of 10 rating and for choosing Comfort Inn Gilroy in California. We're happy to know your stay was a positive one and that our team contributed to a comfortable experience. We'll keep working to refine every detail so your next visit is even more enjoyable. 

Business response:

Thank you for your feedback regarding the cleanliness of our rooms. We take pride in maintaining high standards and are pleased to hear that you found your accommodations satisfactory. Guest experiences are important to us, and we appreciate your comments as they help us continue to enhance our services. We hope to welcome you back in the future for another enjoyable stay. 

Business response:

Hello jeffrey, We're thrilled to hear that you had a wonderful experience with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another stay in the future. Safe travels! 

Business response:

Hello Mariana, Thank you for taking the time to share your feedback. We're glad to hear you had a good experience during your stay. If you have any specific suggestions or insights you'd like to share, please feel free to reach out to us directly. We appreciate your input and hope to welcome you back in the future. 

Business response:

Thank you for sharing your experience with us at Comfort Inn Gilroy in California. We sincerely apologize for the inconvenience with the televisions during your stay. We understand how frustrating that must have been, especially after a long day. We appreciate you bringing this to our attention and will be sure to follow up with our team to address the issue. On a brighter note, we're glad you enjoyed the elevator and that your room was comfortable. We hope your husband enjoyed the breakfast as well. We truly value your feed... read more