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Complete Care
- San Antonio, TX
About this business
Location details
10628 Culebra Rd, Ste 200, San Antonio, TX, 78251, United States
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The lady checking me in on 9/9/24 was not pleasant. Made me get up 3 times to fill out paperwork. I asked if she was ok and she stated she was ready to go home. Normally they offer me water. Not this time. I filled out my paperwork and wrote down the reason for my visit, when I was called in the tech did not greet me he just asked why I was there In an unpleasant tone. I was taken back. I told him that I put it on the paper end asked if he had read it and he said no, he was just there to take my vitals. Then he asked me if I... read more
Business response:
Thank you for taking the time to provide your feedback. Tracy from our leadership team attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Tracy at 210-579-9707.
Great, the staff and the doctor were awesome, I was seen right away too!
Business response:
Hello Ms. Sendejo, We are thrilled to hear that you had a great ER experience at Complete Care! Thank you for your feedback and high rating as well. We do have fantastic crews on each and every shift! All caring and capable! Please get well soon and thanks again.
I was seen right away, and your staff was very courteous! The Doctor was awesome too!
Business response:
Hello Ms. Sendejo, We're excited to hear that you were seen right away and found our staff so courteous! Thank you for sharing your experience. We are always here and open and ready to help 24/7. Please take care.
Doctor Vu was great stag was great!
Business response:
We appreciate the 5 star review Mr. Curvier. We tend to agree, Dr. Vu is fantastic! Thanks for sharing your review with us.
Love DR Vu staff is Awsome
Business response:
Hello Mr. Curvier, We really appreciate you taking the time to share your rating with us! We're grateful you chose our Culebra location where we're always here to help 24/7. Thank you for the kind words. We hope you feel better very soon. Thanks again!
Asked to be seen to rule out possible sinus infection after 2 weeks of sinus congestion, mild non productive cough, mild sore throat, no nausea, headache over maxillary sinuses , and new onset of fever with chills. Covid and flu results negative and a chest X-ray was obtain for clear lung sounds. No lab for cbc obtained. No recommendation of increase fluids to help flush system or to use a humidifier. No recommendation to use a decongestant. MD was informed that patient was on 2 antihistamines. Flonase was prescribed along w... read more
Business response:
Thank you for taking the time to provide your feedback. Our team strives to provide the highest level of care and we apologized that your experience was anything less than stellar. Our Medical Director, Dr. Vu, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Vu at 210-579-9707.
Waited 4 hours so that the so called provider could tell me I had a stomach virus. With one episode of vomiting the day before, heart rate was in the 130s, O2 sats 90, severe headache and nothing was addressed. Very disappointing. Wasted $100 and my time for nothing
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Erik, on the phone. We value your feedback and will use your input as a driver for improvement. Please do not hesitate to reach out to Erik if you have any questions or need additional assistance.
This is not a place for a return trip, but I left knowing that if needed to in the future I would be very comfortable and not hasitate.
Business response:
Hello Mr. Regalado, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Culebra Road location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Memory Care Bears will be cherished by my family but most by all my grand daughters. My two oldest received one and immediately after my three remaining granddaughters ask for a care bear. They all received one and will have grandma memory always.
Business response:
Hello Mr. Regalado, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Culebra Road location where we're always here to help 24/7. So happy to hear the kids love their bears! We hope you feel better very soon. Thank you for choosing Complete Care for your healthcare needs.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 2,374 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.