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Credit Union ONE
- Credit Unions
- Ferndale, MI
About this business
Service is our mission. Friendly professionals at Credit Union ONE's Ferndale, MI, branch can help you open a checking or savings account, apply for a mortgage, auto loan or personal loan, and use all of our services and products to your advantage, including our ATMs. As a member, you also have access to nearly 30,000 surcharge-free ATMs through the CO-OP Network and more than 5,000 CU Service Centers nationwide where you can walk into a branch and conduct business just as you would in a Credit Union ONE branch.
Location details
400 E 9 Mile Rd, Ferndale, MI, 48220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This credit union was great for many years until I needed to use their mobile services, and online banking. One glitch on their part, which they did not record the account number from a check correctly, ended up in a fiasco of my account being canceled basically. They froze everything and would not let me access my account or even view it online nor mobile. When I called, they sent me to collections. Long story short they screwed me over, charged me fees for their glitch. Their system error sent me down a rabbit hole of whic... read more
Absolutely terrible customer service, zero accountability, unauthorized movement of funds and altered transaction dates. Fees charged with no receipt or proof. The surface is thin, a good lawyer would not have to dig very deep before finding enough discrepancies to file some class action lawsuits. Compensation for some of the financial strain and damage this Credit Union has caused its customers. I had a credit score in the 700's when I took an auto loan offer from CUI in 2021, one year later I unknowingly missed my May paym... read more
Find a better financial institution. After being a member of Credit Union One for over 20 years, I will be closing all of our accounts. On a Saturday afternoon, my family experienced a tragedy, and we needed to admit three of our pets to a vet hospital. However, I was unable to leave a deposit because the credit union has an arbitrary spending limit and, due to their very limited hours of operation, we couldn't reach anyone by phone to resolve the issue. Our pets were unable to receive treatment because Credit Union One prev... read more
Terrible service. Do not bank here. Constantly chasing them around.
I own outright over a ******* dollar home and went to them for a small ****** ***** (which they advertise that they give 90% LTV. I wasn't even asking for 50%LTV. They came back with stating they will give me ****** because of a bankruptcy filing due to going out on disability from my job back in 2017. They are a joke. Don't let them run your credit as its a waste unless you have a flawless credit report in this day and age. Oh and the guy running the ***** department named **** sounds like his is 20 working out of his Apart... read more
There are so many negative things Id like to say about this company Im just unsure how far back we want to go.Im a member for about 20 years now.They were great when I was new to them and it was my first credit union.Since then its just steadily declined in customer service and even more recently during Covid.Im just going to start from where I began to see it turn .There were unknown charges on my checking account that kept recurring unbeknownst to me. They were 3 small charges for about **** or **** so you wouldnt really n... read more
Excessive holds on deposited checks. Lots of fees. They will not work with you. Even when you get a letter saying it's their fault that you were charged they will not reverse the charges unless you call five times and go to two branches.
The balance shown on their site and their app is always incorrect. They have terrible technology and worse customer service. I’m switching to a new bank as soon as possible - they will order your purchases to maximize the number of fees you get. Stay far away from this credit union. At this rate I’d rather bank with Wells Fargo.
Frequently asked questions about Credit Union ONE
How is Credit Union ONE rated?
Credit Union ONE has a 3.8 star rating with 415 reviews.
When is Credit Union ONE open?
Credit Union ONE is closed now. It will open at 9:00 a.m.