Credit Union ONE

ma D 

on BBB

4 years ago

I own outright over a ******* dollar home and went to them for a small ****** ***** (which they advertise that they give 90% LTV. I wasn't even asking for 50%LTV. They came back with stating they will give me ****** because of a bankruptcy filing due to going out on disability from my job back in 2017. They are a joke. Don't let them run your credit as its a waste unless you have a flawless credit report in this day and age. Oh and the guy running the ***** department named **** sounds like his is 20 working out of his Apart... read more

Jennifer D 

on BBB

4 years ago

There are so many negative things Id like to say about this company Im just unsure how far back we want to go.Im a member for about 20 years now.They were great when I was new to them and it was my first credit union.Since then its just steadily declined in customer service and even more recently during Covid.Im just going to start from where I began to see it turn .There were unknown charges on my checking account that kept recurring unbeknownst to me. They were 3 small charges for about **** or **** so you wouldnt really n... read more

Kevin O 

on BBB

4 years ago

Excessive holds on deposited checks. Lots of fees. They will not work with you. Even when you get a letter saying it's their fault that you were charged they will not reverse the charges unless you call five times and go to two branches. 

Michelle S 

on BBB

5 years ago

The balance shown on their site and their app is always incorrect. They have terrible technology and worse customer service. I’m switching to a new bank as soon as possible - they will order your purchases to maximize the number of fees you get. Stay far away from this credit union. At this rate I’d rather bank with Wells Fargo.