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Crossroads of New Castle
- Addiction Medicine
- New Castle, PA
About this business
Location details
125 East North Street 123A Rear Entrance, 125 E North St #123A, New Castle, PA, 16101, United States
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I had a very good experience
NO BAD NOT ALL
Business response:
Good Afternoon, Thank you for contacting us. We can assist. We will contact you shortly, or you can call 864-448-0705. You can also reach us at our main number 800-805-6989. Again, thank you for reaching out.
Rude never again I'll go somewhere else. I felt so out of place
Business response:
Thank you for providing your feedback and letting us know about this issue, Brittany. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
I feel like the counselors and doctors can be a bit more empathetic and real. It felt like it was almost robotic. Keep in mind, people who are calling in this is a big step and we are going thru a lot of emotions and feelings so they need to make this a bit personal.
Business response:
Thank you for providing your feedback and letting us know about this issue, Autumn. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
Great service easy to talk to and private
The people were nice and very professional and the service was fast and explained in detail
Well seeing as I hadn’t been there since supposedly 2020 (which I don’t think is true, also it was called ars?) but I need to switch clinics to somewhere closer to my home (I’ve been clean for a long time now and just want to transfer clinics) they said I need proof of rehab. I haven’t been to rehab in years so how am I supposed to get proof I went? The doctor wouldn’t even see me unless I had paperwork from rehab.. in which I hadn’t been to rehab in years and I’ve moved 3x within that time period.. honestly they make it so ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Mckenzie. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
It was terrible the first appointment they said I was a no show after I sat on zoom waiting for a hour! They rescheduled me for the next day! During that appointment I told the doctor about my allergy to naloxone she told me that they do not prescribe any other medication the one I needed was Buphmorphine! I told her then I can’t take any and now I’m going to be sick even longer! I told her I was struggling bad n was having cravings to go do dope! The call needed abruptly! Then I get a text message saying that my medication ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jonathan. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
The Doctor Cindy Bakow ignorantly hung up on me during my televisit. She refused to send my prescription to my pharmacy without me calling prior. The same pharmacy that I asked for 3 days for my script to go to. She didn’t want to listen to anything other than to waste my time. Why make me have another visit 3 days after my last one just to tell me to call pharmacy’s to send my prescription, and call that 800 number back. When I called that 800 number for 3 days in a row multiple times a day to have my original prescription ... read more
Frequently asked questions about Crossroads of New Castle
How is Crossroads of New Castle rated?
Crossroads of New Castle has a 4.5 star rating with 381 reviews.
When is Crossroads of New Castle open?
Crossroads of New Castle is open now. It is open 24/7.