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DaBella
- Contractors
- Tucson, AZ
About this business
Location details
3931 E Paradise Falls Dr, #103, Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Absolutely TERRIBLE sales team. I told the initial contact (who came to my home and stated people would be in my area) I was not going to be available at all the next day, and asked him to make a note, but made an appointment for the following day. The next day I had one million confirmation calls and texts. The last question I answered the evening prior to the initial appointment was (paraphrasing) what would make you miss this appointment. I said "one more call to confirm the appointment I have already confirmed 3 times. I... read more
Business response:
Thank you for your transparent review, Julia. We’re sorry to hear about your dissatisfaction and would like to understand the situation better to improve our service. Please call us at (855) 322-3552, option 1, so we may work to find a satisfactory resolution.
Well, apparently, DaBella found a way to delete my review from a couple of months ago. If 0 or less was an option, they would surely deserve it. This company promises all kinds of things to get you to sign on with them for home improvement projects then does not follow through. Our 1-day shower install took almost 3 weeks. This was not due to the local contractor. Totally on DaBella because they did not send the right materials and devices as promised. This was after a good number of threats from them that if we weren't read... read more
Horrible horrible company. I would not use them if they were the only company in AZ. I literally had to call the police to get them out of my house after 1.5 hours!
Business response:
We're deeply concerned to hear about your experience with our company. At DaBella, we genuinely care for families and their homes, and we're committed to providing exceptional service. Your feedback is incredibly valuable to us, and we take it very seriously. We'd appreciate the opportunity to address your concerns personally with our customer service team at 855-322-3552 (Option 1). Thank you for bringing this to our attention. We're eager to turn this experience around and demonstrate the level of care and professionalism ... read more
Robert was amazing he was very informative and clear when explaining their product and processes. Very satisfied with his services.
Business response:
Huge props to Robert for absolutely crushing it during your consultation! We're stoked that he could break down our products and processes in a way that made total sense to you. At DaBella, we're all about clear communication and making sure you feel 100% confident in your home improvement journey. It's awesome to hear that Robert delivered exactly what you needed. Thanks for trusting us with your project and for the incredible feedback. We can't wait to continue supporting you!
If it was possible to give a ZERO star review, DaBella would be the first company in my 60+ years as a homeowner where I would give such a review. Four distinct appointments related to roof repair or replacement were scheduled. All four were skipped with no contact or cancellation notice received from the DaBella agent. DO NOT WASTE your time with this (non)service provider.
Business response:
We appreciate you taking the time to let us know about your experience, as it certainly doesn’t align with the standards we strive to uphold. Connecting with homeowners is important to us, and we’d like to understand more about the issues you encountered. Please reach out to us directly at (855) 322-3552, option 1. We’re here to listen and work toward a resolution that meets your expectations.
I told them REPEATEDLY that I wanted an estimate and that I DID NOT want a dog and pony show. Nope, right into the show they go. I stopped them three times, telling them they could give me the estimate, or they could leave. Nope again, right back into the dog and pony show, so I had them leave. They have lost any kind of sale of anything to me and, should they walk up my driveway again, I WILL be calling 911. I would give them a ZERO or a NEGATIVE rating if I could. BEWARE!!!!!!!!!!!!!!!!!
Business response:
We appreciate you taking the time to share your thoughts. It’s important to us that our customers feel heard and respected throughout the process. We welcome any further feedback you may have, as it helps us improve our services and customer interactions.
This company is a no go. I needed an estimate but couldn't be at the house for the appointment, my brother was there. They insisted I need to be there to sign the contract but I told them I wasn't signing anything. I usually get 3 to 5 estimates and then I compare and decide. It was too hard for the person to understand that concept. I always get estimates by email or paper right away from companies. The employee told me that that's not how they work, and I told them that they were not for me then.
Business response:
Thank you for sharing your experience. We understand the importance of receiving estimates in a manner that suits your needs and appreciate your feedback on our process. If you have any further suggestions or require assistance in the future, please feel free to reach out at (855)322-3552 option1. We value your input and are dedicated to making necessary improvements.
This company doesn't pay their employees correctly. They short you hours you work and then tell you to go through the proper channels, and when you do that, they still don't pay you. But when you get upset they say they will fix it but only if you come today. I would not recommend to use a shady company that doesn't even pay their employees for the hours worked. I would recommend a company that has integrity and fairly compensates their employees. Please use another company that values thier employees.
Business response:
We are concerned to hear about your experience with our company. Please contact us at (520) 900-8943 so we can address this issue immediately. Thank you for bringing this to our attention.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.6 star rating with 572 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.