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DaBella
- Contractors
- Billings, MT
About this business
Location details
454 Moore Lane, Ste 101, Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After trying for 3 months, my roof looks horrible! I have gotten 3 other companies to look at the job, they did and all 3 have told me it has to be completely redone! They do not have their own workforce, all their labor is subcontracted out to the lowest bidder! They have stepped through my sheetrock upstairs and shot huge framing nails through the sheetrock that my daughter hurt her head on! They have unplugged and ruined a freezer full of food so they can use their extension cords! There is no quality control whatsoever. ... read more
The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you.... read more
Business response:
"Thank you for raising your concerns. This is great feedback that we'll use to improve on our follow up communications with homeowners. Thanks again."
First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptio... read more
Business response:
"Hello and thank you for your feedback. We sincerely apologize for the delayed start, this is not our standard and we are very sorry for the frustration. As you know, we did have some delays regarding materials and we did not want to do you the disservice of cutting corners when the proper materials were not ready yet. Again we are very sorry for the delays but we are glad to be able to get your siding project completed properly. If you need anything else, please give my Customer Service Manager a call on her direct line at ... read more
DaBella's communication has been completely lacking to put it mildy. The roof and gutter crews are repetitively asked to tell us when they are coming as we have an outdoor dog. They have not told us 15 of the 18 times they have had to come out to the house. The roof was installed improperly and if we hadn't been detailed and observant many issues would have gone unnoticed. The broken siding and improperly installed flashing was still obvious to us and all our neighbors leaving our new roof lowering our curb appeal.... read more
Business response:
"We sincerely apologize for the frustration and setbacks, but we appreciate you giving us the opportunity to correct the areas of concern. If there is anything else we can do for you, please give my Customer Service Manager a call at (503) 431-2814, thank you."
I can not and will not ever recommend this company. By far this is the worst encounter I've had with a home improvement project. The salespeople, Alex and Hailey, and the website sold me on family. I liked hearing that and was even ok with spending more money than my previous quotes because they made me feel comfortable and like I was a priority. I now know what they told me is false about family and wanting the best for me. All my siding, two dumpsters and a porta potty were placed on the street and I was given a start... read more
Business response:
"We sincerely apologize for the frustration as this is not how we typically operate, but we appreciate you talking to us on the phone and giving us the opportunity to make things right. If there is anything else we can do for you, please give my Customer Service Manager a call on her direct line at (503) 431-2814. Thank you and take care."
In progress
We went with this company because the salesman sold us a picture of high quality products and workmanship. Unfortunately for us the quality of workmanship was not present when our roof was applied. I've been waiting over a month for a finished, high-quality roof that they promised me in their sales pitch. They cut corners with their finishing details and I am now left with exposed wood next to gutters where flashing should be. This company had poor communication with not only me as their customer, but also their contrac... read more
Business response:
"Hello and thank you for bringing this to our attention. We definitely want to make sure your concerns are addressed and that you receive the best service possible, but we are not able to find you in our system with the limited information provided here on HomeAdvisor. Please call (503) 431-2814 to speak directly with my Customer Service Manager, that way we will be able to find you in our system and get this addressed. Thank you and we look forward to speaking with you." Read more
Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales peopl... read more
We hired them October 16th, 2017. Today is January 7th, 2018 To date NO WORK has been done. I have asked for a refund of my deposit. The only time I have heard from them is after an email asking what is going on.
Business response:
"Hello, I apologize for the frustration but I am glad we were able to discuss your concerns and get everything resolved, take care."
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.4 star rating with 1,056 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 7:00 a.m.