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DaBella
- Contractors
- Billings, MT
About this business
Location details
454 Moore Lane, Ste 101, Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Left nails everywhere and performed horrible clean-up. Made tons of false promises never use again also 2 years later and still finding nails my best friend has her roof done by another company and they did a complete clean up with no nails left behind.
Business response:
"We do our best to leave no trace despite the area being a construction zone at one point. Thank you for that feedback and we hope you enjoy your new roof."
The customer service was horrible. Not real happy with the looks. The Valley flashing was not installed correctly have to have them come out and they cut it with tin snips didn't look good. Also in the front of my house when it rains the water skips right over the rain gutter onto my porch and then floods my garage with all the extra rain that should be going in the gutter.
Business response:
"Our goal is to have every installation go as easily as possible for our customers. With any home improvement project there is a chance for the unexpected to happen. When that does we work with you to find a solution. We'll have our general manager contact you to see what our options are. Thank you for your feedback."
They were roofing in the rain, roof leaked and Dabella has not agreed to fix damage.
Business response:
"Thank you for the feedback. We've been in touch about this project so if you have any other questions please call 855-322-3552. We wish you the best."
The only bad thing is that the works that came to work on my house didn't speak any English and I had to find someone that could speak to them.
Business response:
"Thank you for that feedback! We usually have our customers contact our office for questions and communications, but we see how this could be helpful. Thank you!"
I feel I should have been given time to get some estimates, made it sound like they are the only ones with gaf but found there are others in area that use the gaf. Felt I could have gotten a better bid with someone else. The roof looks ok but due to cold they say it does not look fully flat and not curled. Workers did not talk much and worked, got it done in 2 days before the rain, left some of the stuff they moved out of place, not sure can find my lights posts they left in the ground when pulled out, already had lost one m... read more
Business response:
"Hi Joyce, Thank you for the review and feedback! We want to make sure everything was left the way we found them or better. If that wasn't the case, please call 503-431-2814. Thank you."
They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.
Business response:
"We're so sorry about that, Michael. Please enjoy that awesome new roof and let us know if you have any other questions at 844-XXXX. Thank you!"
I hired them because the price was in line and the estimator seemed honest. The week they were scheduled to start work they called and said that they had decided not to do the job after signing a contract and having our deposit for two weeks. We have yet to get our deposit back. Next step is the lawyers.
Business response:
"We apologize that we were not a good fit for your project, but we have refunded your deposit and a check was mailed on 10/2/18. If you have any concerns please call our Customer Service Manager at (503) 431-2814, thank you and take care."
Sales person was great - sold me on the product and explained why it would cost more. SOLD - NOW fast forward 2 years later- EXTENSIVE dry rot resulting from install work. DaBella referred me to the warranty department of the contractors (which didn't make sense as it was not an issue with the way the windows were made) it was the way they were IMPROPERLY INSTALLED no sealant, so protection against water - the windows were just placed. I was explained at sales pitch that if I had any existing dry rot before install, thi... read more
Do not ever go with this company. They just lie to you and you don't get what they sell you.
Business response:
"I am sorry to hear you are not satisfied with your experience with us. We definitely want to address your concerns and do everything we can to make things right. Please give my Customer Service Manager a call at (503) 431-2814, thank you."
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.4 star rating with 1,056 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 7:00 a.m.