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DaBella
- Contractors
- Bellingham, WA
About this business
Location details
3957 Iron Gate Rd, Ste 100, Bellingham, WA, 98226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do not use this company. To start with their sales team were pushy, made all kinds of promises that were not kept. We did buy windows. We did buy the wrap that would cover our window sills. When they came to install, no wrap was told our windows were not a standard size. Replaced our sills with wood. ( I know I lost money on that deal)The glass door was order opening the wrong direction, because the other door was already tore out the only option was to have it put in upside down. And it leaks. A hole in one of the window s... read more
Business response:
We apologize for the significant issues you experienced with your door installation, window wrap, and screens. The installation errors, missing components, damaged frames, and communication challenges you described do not reflect the quality standards we strive to maintain. Your concerns are serious matters that require immediate attention. We want to confirm that your energy rebate was emailed to you by a Customer Service Manager on November 11, 2024. Additionally, you currently have an open service ticket for the ripped sc... read more
Been told twice to leave us alone, we have a no soliciting sign. I, the wife, an the one who has dealt with them, yet my husband had mail addressed to him from them. Their tactics are gross and annoying.
Business response:
Thank you for your feedback. The individual who visited your home was an appointment setter, not a salesperson. Their role is to ask basic questions like availability and who in the home makes decisions so we can ensure any consultation is scheduled appropriately if you choose to move forward. While a "No Soliciting" sign reflects a homeowner's preference and is not an enforceable restriction by law, we understand how important your privacy is. Our teams are trained to remain respectful and professional at every doorstep, a... read more
Their sales people have repeatedly come to my house and they apparently can't read because I have a "No Soliciting" sign on my door and they continue to come on my property after I told them to leave. I have a no trespassing sign that is going up, and I will not hesitate to call the police and show them all the saved video clips of this companies reps continually coming on my property even though I have signs up!
Business response:
Thank you for taking the time to share your concerns. The individuals who visit homes on our behalf are appointment setters—not salespeople—and their role is simply to gather basic information such as availability and household decision-makers so that, if a homeowner is interested, we can ensure the consultation fits their schedule, budget, and goals. It’s important to note that a purchase is never required to receive a free inspection. We understand and respect that a “No Soliciting” sign reflects a homeowner’s preference,... read more
Many of us homeowners have had our turns with home improvement service pitches. The folks that come to your house, do an evaluation, then consult you with what they recommend and it's always something you can't afford. That's what I was planning for. But Dabella showed up, evaluated my house, and made a pitched recommendation. I was not able to make the price range that they initially offered, so they met me where I could agree. That process took a few hours, financing application included. A few months later, after the prod... read more
Business response:
We are delighted to hear about your positive experience with DaBella! Your detailed feedback is greatly appreciated. We are pleased that our team was able to work with you on pricing and that the installation process was conducted efficiently. It is gratifying to learn that our installation crew demonstrated professionalism and tidied the work area. We value your recommendation and look forward to serving you again if you require any of our products or services! Welcome to the DaBella family!
Irratatingly pushy. The people i met with at my home were pleasant. Found out not long after that I might not have a job in a month, and this was not an option at this time. Received a call from a nice gentleman this morning, explained my situation, he said Thank You, call us when you're in the need of service. Received a call from the same number a few hours later, hung up when I answered. Just received another call. Spoke with a woman? Explained my situation, and that I had talked to someone earlier, and to stop calling me... read more
Business response:
Thank you for taking the time to share your experience. We understand how important it is to be respectful of your time and situation. When you’re ready to explore your remodel we would love another chance at your business. Wishing you all the best, and thank you for bringing this to our attention. Contact us at 855-322-3552 and select option 1, for any further assistance, thank you.
DaBella come by for an inspection, on time, and were super friendly! Jessi R was a great resource for any questions I had and took lots of time to educate so I could make the best decision.
Business response:
Thanks for sharing your positive experience with DaBella, Tetyana! We appreciate your feedback!
Due to no fault of their own, they cannot help with my roof due to the poor manufacturing qualities allowed back in the 70's. However, they have fixed one friend/neighbors roof and are about to do another because of the great work already witnessed! Everyone who visited my property on behalf of DaBella were not only kind, but fun and easy to be frank with. I'd recommend Rick, Damion or anyone else from this company visit any day lol! Great advice, great people and great work! (Just not on my pitiful roof lol) But again, no f... read more
Business response:
Thanks for sharing your positive experience with DaBella, Jarrod! We appreciate your kind words about our team and the work they do. If you have any questions or need assistance in the future, feel free to reach out!
This is follow-up to my review of 12/30/24. Just over a week after leaving my review, which included the mention of civil litigation and liability, I have a new roof being installed as I write this. I am assured it is the whole roof and of DaBella's high quality which includes the warranty I paid for 6 years ago. I have a feeling Xavier might have got the ball rolling after responding to my review, although we didn't connect by phone. Thank you Xavier, and anyone else who helped get my roof fixed!
Business response:
Thank you for sharing your experience with us. We understand your frustration and are truly sorry to hear about the difficulties you've faced regarding your roof and the ongoing safety concerns. According to our records, we have been in contact with you most recently today, and we are actively reviewing the status of your claim to resolve the issue. We ask for your cooperation in working through the process as we continue to assist you. To ensure better communication, we encourage you to reach out to us directly at 855-322-... read more
I wouldn't recommend using this company for window replacement or anything else...they are strictly high pressure sales and after reading reviews elsewhere don't really follow their own business model. We were approached while working in our yard one evening in late October and the initial contact was very polite and professional. We were not ready to replace our windows and let them know that but thought it was at least a good idea to get a budgetary quote because it is something we need to do in the future so we made an 7:... read more
Business response:
We're unhappy to hear about your experience and the inconvenience you experienced during your appointment with DaBella. We appreciate your detailed feedback and take it very seriously. Our goal is to provide excellent service and we regret that we fell short of your expectations in this instance. Please feel free to reach out to us at 855-322-3552 (select 1) to discuss your concerns further. We would welcome the opportunity to address your specific issues and improve our processes based on your input.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.6 star rating with 415 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.