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1567 N. Cooper Rd., Gilbert, AZ, 85233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
Went through the drive thru, had Dave's hot chicken for the first time ever. The food was great, tastes really good, but both mine and my husband's orders were wrong. They were just not listening to our order. Never got a receipt from when I paid with my card until I got the bag with the food in it with the receipt on it, so I didn't get a chance to correct them. Customer service was just ok. Don't expect to be over the moon or anything, but it felt like we were a major inconvenience to them at the moment. Probably will be a... read more
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around
I ordered there 2 piece lite mild chicken strips, and fries. when I got them I got 3 pieces which was a surprise, but the covering of the chicken was strange. never seen a dry rub on chicken being severed that way. It stuck to your fingers and everything. It was like eating a dry powder rub. It did not taste very good, dry, I dipped it in the little cup they gave you. I guess it was fry sauce and it made it a bit better. Took what was lefts 2 1/2 pieces home and washed off all the powder coating and it was a lot better, sti... read more
Business response:
Sorry to hear your visit wasn’t up to scratch. We’re all ears on how we can improve. Swing by http://tellusdirect.com/dhc and let us know what went down. We’re on it!
I have been wanting some spicy hot chicken and everyone had been telling me to give Dave's Hot Chicken a try, so off I went. I went with a 1 slider with fries. For the chicken I went with a medium heat since it was my 1st time and wasn't sure about the levels yet. And for the fries I upgraded to cheesy fries. Yall I was disappointed., The bun looked like it had seen somethings before being slapped on my sandwiched, compressed, partially hard and wrinkled, the fries although covered in cheese were over fried and just crunch... read more
Business response:
Oops, we missed the mark this time. Sorry about that. We're ready to make things better, though. Pop over to http://tellusdirect.com/dhc when you can, and we’ll get on it.
They put a fuckin label for the pickles container in my food. As well as put extra pickles in the box and on the sandwiches on an order I said no pickles on. Quite silly
Business response:
Hey there, sorry to hear things didn’t go as expected. We’d love a chance to fix that. Mind giving us a shout at http://tellusdirect.com/dhc? We’re here to help!
Food tasted okay, cheap chicken.. horrible shake. Once you're done eating you will feel alright. But wait for it to digest. Sitting here and hour later feeling like absolute garbage. About to throw up! Great way to spend a Saturday night, thanks for selling horrible quality chicken Dave's!!!! Never going back. Do not suggest unless you're willing to pay a crazy price to feel like garbage. No more cheat meals for me, sticking with a classic like in n out!
Business response:
Hey there, sorry to hear things didn’t go as expected. We’d love a chance to fix that. Mind giving us a shout at http://tellusdirect.com/dhc? We’re here to help!
Cold food, awful customer service! The wait time was considerably longer due to the fact it was a busy Friday night. As far as ambiance there was three bigger families in the restaurant all of their kids were running around and kept running into me and other customers while I standing as well as when I was sitting and waiting for my food. No workers were on the floor to stop or notify the parents that they were becoming a problem for other customers as per usual. I waited about 20-25 minutes for my two plates of food. I nor... read more
Business response:
I'm deeply sorry to hear about the numerous issues you experienced during your visit. This is certainly not the level of service or quality we strive to provide, and your experience is far from what we aim for our guests to have. The situation with the food being cold, the long wait, and the behavior in the dining area are all very concerning, and we appreciate you bringing these matters to our attention. We are committed to addressing these issues and would greatly appreciate the opportunity to discuss this further with yo... read more
Pricing is outrageous for a fast food joint. Way more than Cane's across the street. Especially the new Cauli offerings. $6.69 for one Cauli tender?? Everything is 25-40% overpriced.
Business response:
Thanks for the nudge! Our prices might take a tiny leap over the street, but so does our flavor and our quest for variety. Please visit us at https://tellusdirect.com/dhc? for a second chance! -Julie
This was my first time trying this place. Was really disappointed. You get a piece of bread that is literally white wonder bread about eighth of an inch thick two pickles and mac & cheese that was basically like soup. A complete disgrace to mac & cheese. The chicken was Mediocre, way overcooked. I would rather eat raising canes even though they have less of a selection. O
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit www.tellusdirect.com/DHC so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Eh. Not sure what the hype is. Customer service was mediocre. "Does the combo come with a drink?" "Naaa it don't come with one." "Naa we don't do ranch". Nothing special if you haven't tried this place lol honestly just drive down the street to In-N-Out or Chick-fil-a
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie
Dave's Hot Chicken has a 4.7 star rating with 4,531 reviews.
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.