This profile has been claimed by the business owner or representative.
232 Betteravia Rd, Santa Maria, CA, 93454, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to 1:00 a.m. | |
| Sat | 10:00 a.m. to 1:00 a.m. | |
| Sun | 10:00 a.m. to Midnight |
"Messed up" is an understatement... My girlfriend (vegetarian) wanted the cauliflower nacho fries. They weren't on the website, DoorDash or the app (as a menu item or substitution) - I called and after they repeatedly told me it was a "substitute option" and that "other customers order it" they just said my only option was to come in. I had to send my dad to go get it - he stood in line, ordered them off a notepad I prepared, he comes back to drop off the food in between his lunch and my girlfriend spit it out mid bite. Chic... read more
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
They need an option for 0 stars. I understand if you are having a bad day. But as an employee (Manager) mind you, if a customer comes in and ask if they can get something as simple as utensils or sauces... seriously. Don't be rude! That's disrespectful and unprofessional! Do not state that You personally packed an order and know something is in the bag. To act childish and act aggressively grabbing things is not ok! Thank you for making a client upset to the point of crying over the stressful discussion over condiments.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
I brought my kids here for dinner, and they ordered the mac and cheese. We were served loaded fries instead. When I brought it back, I was told that we had ordered the fries. I said " loaded mac and cheese when ordering. The reason we came was specifically for the mac and cheese. By the time the issue was addressed, we only received a small portion of fries with a few bites of mac and cheese that wasn't even visible I had to dig in for them. Overall, I was disappointed with how the situation was handled and with the customer... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Don't get me wrong, Dave's Hot Chicken is good. But this location is so incredibly inconsistent. It's almost as if they do it on purpose just to mess with people. Ordered a Hot #1....so extremely hot couldn't even enjoy it. Also ordered a Hot 2 piece tenders at the same time...not even as spicy, spice level was as it should be. How is that possible? Makes you wonder. When we first tried this location, the Hot wasn't spicy at all. Had to even go up to reaper. Now the Hot is like reaper status. Does not make sense at all. Wont... read more
Business response:
Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us dhcfeedback.com and we will make it worthwhile
Worst chicken place you can go to, it's pure trash. Could not even tell I was eating chicken as it was so dry and tasteless. Plus it's expensive and the combo doesn't even come with a drink. I seriously could have gone to the grocery store and got a frozen bag of chicken tenders and made it myself at home, and would have been a lot better than this poor excuse for a chicken fast food place, never again. Even if someone wanted to buy it for me I would say no thank you. Not sure how this place stays in business or who comes ba... read more
Business response:
We’re truly sorry to hear about your disappointing experience, from the food quality to the value. This is not the impression we want to leave, and we’ll be addressing your concerns with the team. Thank you for sharing your feedback as we work to improve.
Worst chicken place you can go to, it's pure trash. Could not even tell I was eating chicken as it was so dry and tasteless. Plus it's expensive and the combo doesn't even come with a drink. I seriously could have gone to the grocery store and got a frozen bag of chicken tenders and made it myself at home, and would have been a lot better than this poor excuse for a chicken fast food place, never again. Even if someone wanted to buy it for me I would say no thank you. Not sure how this place stays in business or who comes ba... read more
Business response:
We’re truly sorry to hear about your disappointing experience, from the food quality to the value. This is not the impression we want to leave, and we’ll be addressing your concerns with the team. Thank you for sharing your feedback as we work to improve.
Found hair in my slider very disappointing since it was my first time trying it i would not recommend coming here because there very un sanitized.
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
Found hair in my slider very disappointing since it was my first time trying it i would not recommend coming here because there very un sanitized.
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
Based solely on price I wouldn't eat here. We went in to try it out but after looking at the prices we left. I think $12.99 for 2 chicken tenders is ridiculous.
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you.
Dave's Hot Chicken has a 4.6 star rating with 537 reviews.
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.