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Dave's Hot Chicken

4.6

About this business

Location details

232 Betteravia Rd, Santa Maria, CA, 93454, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to Midnight
Tue10:00 a.m. to Midnight
Wed10:00 a.m. to Midnight
Thu10:00 a.m. to Midnight
Fri10:00 a.m. to 1:00 a.m.
Sat10:00 a.m. to 1:00 a.m.
Sun10:00 a.m. to Midnight
4.6508 reviews
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Kaylee H.'s profile image
Kaylee H. 
rating
2 years ago

This is the second location that I've been to. It could be because they've just recently opened & they're getting a lot of business but the location in Santa Maria is not nearly as good of customer service as the one in SLO. While the food is good, the wait is awful. I placed an order to dine in & continuously watched people after me get their to go food w/in minutes. Definitely would recommend taking it to go I suppose.. such a big use of plastic tho:/ but you'd get your food much much faster. I will say that the employees ... read more

Christine C.'s profile image
Christine C. 
rating
2 years ago

I tried to wait a few weeks- but once I heard this branch makes cauliflower items, I was in! It took me a minute to decide on a 6 bite med spice cauliflower bites & a single tender hot spice. I took it to go- the cauliflower was crispy perfection. Maybe even a bit overdone, but perfect spice- great with sauce/pickle! My tender was perfect- spicy, crunchy and my mouth is still scortched the crew was nice and the place was humming. Negative? Everything in my bag was covered in smudged red handprints- my containers were r... read more

Christine C.'s profile image
Christine C. 
rating
2 years ago

I tried to wait a few weeks- but once I heard this branch makes cauliflower items, I was in! It took me a minute to decide on a 6 bite med spice cauliflower bites & a single tender hot spice. I took it to go- the cauliflower was crispy perfection. Maybe even a bit overdone, but perfect spice- great with sauce/pickle! My tender was perfect- spicy, crunchy and my mouth is still scortched the crew was nice and the place was humming. Negative? Everything in my bag was covered in smudged red handprints- my containers were r... read more

Rogelio M.'s profile image
Rogelio M. 
rating
2 years ago

Today is the second day ordering Dave's Hot Chicken in Santa Maria. The first day our order was a disaster. We had food missing from the order. No big deal, but just an inconvenience to drive back there to pick up what we were missing. Tonight we ordered a couple meals and decided to try the cauliflower version on one order along with the cauliflower bites. We had asked the person at the counter to please check our order to make sure we have everything because of what occurred the other day. We get home and guess what our ... read more

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at www.tellusdirect.com/DHC. Thank you. 

Rogelio M.'s profile image
Rogelio M. 
rating
2 years ago

Today is the second day ordering Dave's Hot Chicken in Santa Maria. The first day our order was a disaster. We had food missing from the order. No big deal, but just an inconvenience to drive back there to pick up what we were missing. Tonight we ordered a couple meals and decided to try the cauliflower version on one order along with the cauliflower bites. We had asked the person at the counter to please check our order to make sure we have everything because of what occurred the other day. We get home and guess what our ... read more

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at www.tellusdirect.com/DHC. Thank you. 

Nik K.'s profile image
Nik K. 
rating
2 weeks ago

"Messed up" is an understatement... My girlfriend (vegetarian) wanted the cauliflower nacho fries. They weren't on the website, DoorDash or the app (as a menu item or substitution) - I called and after they repeatedly told me it was a "substitute option" and that "other customers order it" they just said my only option was to come in. I had to send my dad to go get it - he stood in line, ordered them off a notepad I prepared, he comes back to drop off the food in between his lunch and my girlfriend spit it out mid bite. Chic... read more

Business response:

Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support! 

Yahaira T.'s profile image
Yahaira T. 
rating
a month ago

They need an option for 0 stars. I understand if you are having a bad day. But as an employee (Manager) mind you, if a customer comes in and ask if they can get something as simple as utensils or sauces... seriously. Don't be rude! That's disrespectful and unprofessional! Do not state that You personally packed an order and know something is in the bag. To act childish and act aggressively grabbing things is not ok! Thank you for making a client upset to the point of crying over the stressful discussion over condiments. 

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you? 

Family A.'s profile image
Family A. 
rating
2 months ago

I brought my kids here for dinner, and they ordered the mac and cheese. We were served loaded fries instead. When I brought it back, I was told that we had ordered the fries. I said " loaded mac and cheese when ordering. The reason we came was specifically for the mac and cheese. By the time the issue was addressed, we only received a small portion of fries with a few bites of mac and cheese that wasn't even visible I had to dig in for them. Overall, I was disappointed with how the situation was handled and with the customer... read more

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Macy G.'s profile image
Macy G. 
rating
a year ago

Don't get me wrong, Dave's Hot Chicken is good. But this location is so incredibly inconsistent. It's almost as if they do it on purpose just to mess with people. Ordered a Hot #1....so extremely hot couldn't even enjoy it. Also ordered a Hot 2 piece tenders at the same time...not even as spicy, spice level was as it should be. How is that possible? Makes you wonder. When we first tried this location, the Hot wasn't spicy at all. Had to even go up to reaper. Now the Hot is like reaper status. Does not make sense at all. Wont... read more

Business response:

Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us dhcfeedback.com and we will make it worthwhile 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.6 star rating with 508 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.