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803 Polaris Parkway, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to 1:00 a.m. | |
| Sat | 10:00 a.m. to 1:00 a.m. | |
| Sun | 10:00 a.m. to Midnight |
Well, it happened ...they cut their tender size in HALF. Literally one tiny tender on their sliders and in their combos. I used to be willing to pay a little extra for the quality and portion sizes but it's no longer worth it. This chain is going down hill fast.
Business response:
We'd really love a second chance to earn those 2 extra stars. If you have a few extra seconds, would you mind connecting with us at dhcfeedback.com?
I went through the drive thru, ordered just a 3 ct of daves hot mozz, and after waiting 30 minutes to pay i was then told to wait in the handicapped spots until i was brought my food. I waited around 45-hr total just to get my hot mozzarella sticks. there were multiple workers with zero sense of urgency, and maybe 2 customers in the store. still smacked tho good af so im not super mad
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
I ordered a chicken sandwich with the least amount of heat level and after I took a bite I was spitting flames like a dragon from how to train your dragon. The instant the tender touched my tounge I had to leave my game sprint down stairs and get milk to stop my tounge from falling off. Then I took a bite into the other sandwich and it was even hotter, I think I'm about to throw up from the spice and all this cow juice I've been drinking. I really hope I can recover from this but I think my tounge is bout fall off and Now I'... read more
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
The tenders were huge and freshly cooked. They were piping hot and had a great crunchy coating. Medium spice was very bland. The seasoning on the fries looked good but was just sweet and overpowered the fries.
Business response:
We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com.
Could barely understand the voice at the drive-through ordered a sandwich that the sauce level was spicy, as ordered. The actual chicken was barely warm and tough. Also, the curbs through their drive-through are almost impossible to get by without damaging your tires.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Disappointing Experience at Dave's Hot Chicken I was really looking forward to trying Dave's Hot Chicken, but unfortunately, the service left a lot to be desired. When I walked in, there was no one else waiting, yet I was ignored by the staff for several minutes. No one acknowledged me or even said hello. When I finally placed my order, I expected it to be fairly quick since the place wasn't busy--but it took almost 20 minutes to get my food. No explanation, no apology, just long wait times and indifference. The food migh... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
The service was extremely professional and nice but the food is NASTY! I asked for extra hot and when I got my food it wasn't even a hint of spiciness, the fry seasoning is nasty, the only good thing was the pickles.
Business response:
We’re sorry to hear the food didn’t meet your expectations, especially with the spice level and fry seasoning. We’re glad the service was professional, but we’ll address the food quality with the team to improve the experience. Please visit dhcfeedback.com so we can follow up and make things right for you.
the food tasted good but I noticed a hair on my bread and it did not match my hair at all. I am slightly disappointed that this happened. The service was good and the food was hot.The ambiance was also good but once again I am disappointed that I found a hair in my food hopefully I can get some sort of discount or something.
Business response:
Appreciate the wonderful review! We're thrilled you enjoyed your experience. Let's make it top-notch together! Visit http://dhcfeedback.com, and let's collaborate on ideas to earn that fifth star!
Great food and chicken and fries, however we stopped at the Polaris location at 10:20 on August 6th 2024 and they had the doors locked and various things scattered in the drive way so you couldn't drive up and order, there were about 4-5 staff members we could see in there. Then we tried to call the restaurant and the guy would answer and say hello and say he couldn't hear us and hung up every single time. Not sure what was going on, if you're going to close early please at least put a sign in the window. We drove a while aw... read more
Business response:
Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at http://www.dhcfeedback.com. We would like to make things right if you give us another chance.
Dave's Hot Chicken has a 4.4 star rating with 834 reviews.
Dave's Hot Chicken is closed now. It will open at 10:00 a.m.