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Dave's Hot Chicken
- Chicken Shop
- Westerville, OH
About this business
Location details
803 Polaris Parkway, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:00 p.m. | |
| Tue | 10:30 a.m. to 11:00 p.m. | |
| Wed | 10:30 a.m. to 11:00 p.m. | |
| Thu | 10:30 a.m. to 11:00 p.m. | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to 11:00 p.m. |
these people are so nice. My mama drink fell in the car because of the wind and then and then they got me another drink. They were so nice everybody was all like welcome to Dave's. Oh my goodness they're so nice!!!
Business response:
Hey there, big thanks for the stellar five-star review! You're awesome! We're so glad you enjoyed yourself. Your kind words put a smile on our faces!
The tenders were huge and freshly cooked. They were piping hot and had a great crunchy coating. Medium spice was very bland. The seasoning on the fries looked good but was just sweet and overpowered the fries.
Business response:
We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com.
Could barely understand the voice at the drive-through ordered a sandwich that the sauce level was spicy, as ordered. The actual chicken was barely warm and tough. Also, the curbs through their drive-through are almost impossible to get by without damaging your tires.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Disappointing Experience at Dave's Hot Chicken I was really looking forward to trying Dave's Hot Chicken, but unfortunately, the service left a lot to be desired. When I walked in, there was no one else waiting, yet I was ignored by the staff for several minutes. No one acknowledged me or even said hello. When I finally placed my order, I expected it to be fairly quick since the place wasn't busy--but it took almost 20 minutes to get my food. No explanation, no apology, just long wait times and indifference. The food migh... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
The service was extremely professional and nice but the food is NASTY! I asked for extra hot and when I got my food it wasn't even a hint of spiciness, the fry seasoning is nasty, the only good thing was the pickles.
Business response:
We’re sorry to hear the food didn’t meet your expectations, especially with the spice level and fry seasoning. We’re glad the service was professional, but we’ll address the food quality with the team to improve the experience. Please visit dhcfeedback.com so we can follow up and make things right for you.
the food tasted good but I noticed a hair on my bread and it did not match my hair at all. I am slightly disappointed that this happened. The service was good and the food was hot.The ambiance was also good but once again I am disappointed that I found a hair in my food hopefully I can get some sort of discount or something.
Business response:
Appreciate the wonderful review! We're thrilled you enjoyed your experience. Let's make it top-notch together! Visit http://dhcfeedback.com, and let's collaborate on ideas to earn that fifth star!
Great food and chicken and fries, however we stopped at the Polaris location at 10:20 on August 6th 2024 and they had the doors locked and various things scattered in the drive way so you couldn't drive up and order, there were about 4-5 staff members we could see in there. Then we tried to call the restaurant and the guy would answer and say hello and say he couldn't hear us and hung up every single time. Not sure what was going on, if you're going to close early please at least put a sign in the window. We drove a while aw... read more
Business response:
Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at http://www.dhcfeedback.com. We would like to make things right if you give us another chance.
I waited in the drive thru for 20 minutes. it was at 11:30 am on a Thursday. The chicken was over cooked. They ran out of chocolate for a milk shake. No napkins or a folk for the slaw. No apologies for slowness.
Business response:
I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution.
Service is horrendous especially if you go at 4PM during shift change. Apparently it took them 20+ minutes to "count money", (can't be that hard to count money folks or there's something wrong), and nobody could problem solve how to handle a line of cars while they "count money". I did ask if they could use one of the other cash registers to process my order, which they replied no. Honestly I can't understand why. Regardless, took over 20-nearly 30 minutes to receive 3 orders and BTW it cost over $75.00 . BTW I was informed ... read more
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.5 star rating with 672 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.