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Dave's Hot Chicken
- Chicken Shop
- Westerville, OH
About this business
Location details
803 Polaris Parkway, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:00 p.m. | |
| Tue | 10:30 a.m. to 11:00 p.m. | |
| Wed | 10:30 a.m. to 11:00 p.m. | |
| Thu | 10:30 a.m. to 11:00 p.m. | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to 11:00 p.m. |
The service was extremely professional and nice but the food is NASTY! I asked for extra hot and when I got my food it wasn't even a hint of spiciness, the fry seasoning is nasty, the only good thing was the pickles.
Business response:
We’re sorry to hear the food didn’t meet your expectations, especially with the spice level and fry seasoning. We’re glad the service was professional, but we’ll address the food quality with the team to improve the experience. Please visit dhcfeedback.com so we can follow up and make things right for you.
the food tasted good but I noticed a hair on my bread and it did not match my hair at all. I am slightly disappointed that this happened. The service was good and the food was hot.The ambiance was also good but once again I am disappointed that I found a hair in my food hopefully I can get some sort of discount or something.
Business response:
Appreciate the wonderful review! We're thrilled you enjoyed your experience. Let's make it top-notch together! Visit http://dhcfeedback.com, and let's collaborate on ideas to earn that fifth star!
Great food and chicken and fries, however we stopped at the Polaris location at 10:20 on August 6th 2024 and they had the doors locked and various things scattered in the drive way so you couldn't drive up and order, there were about 4-5 staff members we could see in there. Then we tried to call the restaurant and the guy would answer and say hello and say he couldn't hear us and hung up every single time. Not sure what was going on, if you're going to close early please at least put a sign in the window. We drove a while aw... read more
Business response:
Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at http://www.dhcfeedback.com. We would like to make things right if you give us another chance.
I waited in the drive thru for 20 minutes. it was at 11:30 am on a Thursday. The chicken was over cooked. They ran out of chocolate for a milk shake. No napkins or a folk for the slaw. No apologies for slowness.
Business response:
I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution.
Service is horrendous especially if you go at 4PM during shift change. Apparently it took them 20+ minutes to "count money", (can't be that hard to count money folks or there's something wrong), and nobody could problem solve how to handle a line of cars while they "count money". I did ask if they could use one of the other cash registers to process my order, which they replied no. Honestly I can't understand why. Regardless, took over 20-nearly 30 minutes to receive 3 orders and BTW it cost over $75.00 . BTW I was informed ... read more
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns.
Did not care for it. They had plenty of employees but trash was overflowing, dining room was dirty and Coke machine was only dispensing soda water. Yes we told the staff. Food was ok but they put the same seasoning on everything.
Business response:
We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://tellusdirect.com/dhc? We're committed to making it up to you
If I were to be asked I would advise people to stay away for a few months. At least until they figure out how to operate efficiently. Went there for lunch today and took 30-40 minutes for myself and 5 cars ahead to get through the drive through. Wouldn't you know that by the time I get my food it's cold. They also forgot to serve the drink I ordered, which in fairness to them I guess I forgot as well and only realized after I drove off, so I will own my part of that I guess.. I can't say that the food is terrible, even... read more
Business response:
Seeing a 2-star review is a sign we have more work to do. We’d like to make it up to you and show you what we’re really about. Please reach out at http://tellusdirect.com/dhc when you can
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.5 star rating with 625 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.