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David's Bridal
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The bridesmaid specialist, Madi, was rude to us from the first word she said. We didn’t even stay five minutes because she was so rude and didn’t give us any direction on what their new rules and regulations are. Even when we tried to tell her what we wanted she kept acting like we were a problem. Before we made an appointment we went in to ask and they said they were booked until July but obviously she was wrong. Overall 0/10 don’t come here!
Went wedding dress shopping today at David’s Bridal it was NOT the experience we expected, I cannot complain one bit about the associate who helped us she was doing her best, I believe she was trying to take care of 2 brides on opposite sides of the store, my daughter had no assistance in the dressing room, most of the dresses were never clipped to see how they would look if they fit, her bridesmaids and mother’s STOOD behind sometimes two rows of people trying to see the bride in her dress as she fought to get out of the... read more
Business response:
Hello Pam. Thank you for sharing your experience with us. We are saddened to hear that you and your party's visit to our Grand Rapids location was substandard. We apologize for the party like atmosphere. The store can get overly crowded at times. We are working with our stores to create a better structure, when scheduling appointments. We would love to have you all back during a less crowded time. The weekdays are usually a slower paced atmosphere. Please email us at dbcares@dbi.com (Att:Steven E ), if you would like to vis... read more
When I went there for my first appointment couldn’t ask for a better time. But when I went to pick up my dress was an awful experience! The lady behind the counter asked if I had an appointment when I said no, I needed to pick up my dress she was not as nice. She went and got my dress handed it to me looked at me with an attitude and said you want to try it on or something? I said well i would like to. Didn’t spend as much as I did on a dress that don’t fit. Okay dressing rooms are over there thank god I brought my mom there... read more
Business response:
Hello Amanda, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. Our team would be happy to help with any additional needs for your big day.To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN Steven E. in the subject line. I will be sure to share your ... read more
RecommendedMy worst nightmare of bringing 2 little kids to go shopping for my daughters prom dress! We had so much help from korynna and she mad us feel very welcomed! We were in and out in less than 30 minutes!
Business response:
Hello Lisa!! We are pleased to hear that your overall experience at our Grand Rapids location was a success, thanks to Korynna. Thank you for sharing you and your daughter's experience with us. Best wishes, Steven E.
Went today for my daughters fitting and had an appointment for myself to get a “mother of the Bride dress” so her appointment was at 2 mine was at 3 .. after I got over the sticker shock of $400.00 for alterations I checked in again at the front desk letting them know we were done with her fitting appointment. She said well your appointment is at 3 and it’s only 2:30 so go browse dresses so we did .. and then we stood there for 45 minutes. It was hot, crowded and no where to sit. At 3:30 we asked when we will be able to ge... read more
When I went to David’s Bridal a little over a week ago (Friday, March 1st), I was extremely disappointed with my experience. My consultant was Hannah K. - she was terrible. Not only did she take on two appointments at once, but she was pushy and rude (not only to my family, but to the other bride and her family as well). Because she took on two appointments at once, my aunt had to help me in and out of dresses, clip them, etc. I will not recommend David’s to anyone. Finding a wedding dress should be a special, intimate exper... read more
No stars ⭐️ When we went there with daughter they helped find the wedding dress but when we asked for help on the brides maid dress they got cold and rude and in the end when we went to pay for dress they were rude asked to see manager they refused to get her said she was busy in the back if it wouldn’t have been for my daughter loving this dress we would have told them to stuff it but now karma since they filed bankruptcy they did it to themselves bye bye David bridal 😂
Business response:
Hello Kris, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Definitely would avoid this location at all costs. Didn't realize that you had to make an appointment in advance as the website stated that walk ins were welcome. When we got there an associate said they had an appointment, but after talking to the manager said it was no longer available as they had a stylist going home early. Huge disappointment after driving 3.5 hours to look at dresses. The rack of dresses that you can try on without a consultant is pathetic to say the least. When we asked to speak to the manager she walk... read more
Business response:
Hello Kayla, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I shared my budget with the "consultant" and she continued to bring me dresses that far exceeded my price range and vision. Then I received an email saying, I was chosen as a "Bride of the month", that included complimentary Mary Kay spa event for myself and bridesmaids..That was a SCAM!!!!!.a girl that worked there was a Mary Kay consultant and was using this to book personal parties for her personal business!! so tacky..would not recommend them and thank God, I purchased an amazing dress elsewhere, that was less concerned ... read more
Business response:
Hello Kristina, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.4 star rating with 4,193 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.