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Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I ordered a dress from the factory months ago knowing I would probably need alterations. The woman I spoke to in that department was I incredibly rude, condescending, and argumentative. I called yesterday to see if my dress was in and whoever I spoke with assured me that my dress was still in DC and though it was late would be there. I just received a call back from the manager today informing me that my dress, the dress I PAID FOR, is no where to be found and also discontinued. My sisters wedding is only TWO WEEKS away and ... read more
Business response:
Hello Laken, thank you so much for providing a review of your experience with us. We sincerely apologize for the atmosphere and service you received during your visit. It is our mission to provide the once in a lifetime level of service that all guests dream of. We are truly sorry we were not able to provide the type of service we strive for. We will utilize your feedback to improve our service in store. We would love to help finding a dress for your event. If you would like assistance please email dbcares@dbi.com (Sub... read more
I thought it was going to be a good experience when I walked in everyone was very friendly. My consultant on the other hand. She didn't make me feel comfortable at all. After a few dresses it felt like she was just pushing the last one I had tried on rather than going to find me dresses and the ONE! After I found the one she was way happier like she was thankful I FINALLY found my dress.
Business response:
Hello Mikayla, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the “once in a lifetime” experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
For those of you getting married/planning to get hitched! Do not go to #DavidsBridal! We have had nothing but trouble. First they were very unprofessional and announced our sizes in front of everyone (they told me I was a size 12 based off of my measurements...I'm a size 6). I found my wedding dress which was 500$ but when I went to go down to my correct size, the same dress, they tried to charge me 600$ bc that's what that tag said and it wasn't until my mom threw a fit they agreed to 500$. This was in January. They didn't ... read more
Went for alterations for the dress I bought there had an appointment for 1:30. When I got there I was told they were with someone else. I waited until 2 and went and asked when they would be done and no one could tell me. Took my dress and then walked out at 2:15. Why make an appointment? Thanks no thanks!!!!
Business response:
Hello Leanne, We are so sorry for the confusion on our part, and would love the chance to improve future visits with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Attn: Ross A.- 190) we would be honored to speak with you further regarding this matter. Humbly yours, Jill K.
Really impersonal consultants. My best friend scheduled an appointment for her dress there and the consultant didn't listen to anything she had to say. She kept bringing out cheap monstrosity after monstrosity even though my friend had a healthy budget and would have been willing to even go over it for the right dress. Luckily there was a catalogue next to the seat I was in that had my friend's dream dress in it, and it was just over budget--which she was willing to do. I had to ask the consultant for it four times before sh... read more
Business response:
Hello Baige, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that the brides visit fell short of her expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
If I could give this crap hole 0 stars I would. I wouldn't recommend this store at all, just hands down the worse decision to shop here. They should just shut their doors and never reopen again and the world would be a better place!
Business response:
Hello Chris, thank you for taking the time to provide us with your feedback. If you could please provide more details to our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Instead of helping my bridesmaids find dresses in the color I chose, they were just handed a book and left us alone.
I would not recommend this store. The reason we chose a David's is because we thought it would be the easiest way to pick out a dress for 6 bridesmaids. The first appointment I had was for a bridal gown and the way it was scheduled there were 2 groups of the same party in the fitting rooms on either side of me who kept walking back and forth in front of the small amount of space I had. The stylist kept bringing stuff I didn't like even after I told her multiple times what I didn't like. The second appointment we had was for... read more
I had a very bad experience with them 3 times they over book people. The person helping me never put my profile into the computer so someone had to go look for my dress. My dress came in no one ever called me about it.
Business response:
Hello Cameoki, thank you for taking the time to provide us with your feedback. We apologize for the type of service you did receive in store. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
David's Bridal has a 4.4 star rating with 4,193 reviews.
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.